MRC is one of the few organisations in the UK that provides frontline services (such as legal advice and employability support to migrants and refugees) and uses that experience to inform highly respected policy work campaigning for a fair migration system that benefits migrants and British citizens alike.
Migrants Resource Centre is seeking a customer focussed manager to ensure that we deliver a customer-focussed service, that our service users are actively engaged in the design & delivery of all our work, and to ensure that migrants’ voices contribute to our Policy, Campaigning, Communications and Fundraising activities.
Reporting to the Chief Executive and serving as a member of the Management Team, you will work strategically across the organisation, responsible for embedding and enabling a customer focussed continuous improvement culture across the organisation.
You will develop our customer communications systems to ensure that we:
* Better understand our customers, their goals, aspirations, and challenges
* Transform how we communicate with our customers according to their preferences
* Create a simpler, seamless customer experience across the whole organisation
* Listen to our customers about how we can continually improve our services
* Create opportunities for our service users to engage in the design & delivery of our work
You will contribute to the strategic planning for the organisation, development of new programmes and projects, and development of policy work, by ensuring that the customer voice and customer experience is always at the heart of what we do.
You will have excellent communications skills, ideally speaking one or more community languages. You will be able to challenge, influence and persuade others whilst maintaining relationships. You will be able to respond to customer complaints in a caring professional manner. Furthermore, you will be proactive in your approach that has the flexibility to cope with various demands.
Closing date: MONDAY 30th JULY 2018 (10.00 am)
Migrants Resource Centre encourages applications from people with migrant or refugee backgrounds
Migrants Resource Centre is an equal opportunities employer.
Reg. charity no. 291789