E15, London
£36,082 per year
Permanent, Full-time
Job description

35 hours per week | Stratford, East London

We’re Mind, the leading mental health charity. The unique experiences and views of people with mental health problems are at the heart of everything we do. Today, more people than ever are joining us amid a groundswell of public support and awareness of mental health.

This role will see you work with the Head of Supporter Engagement to realise Mind’s ambition for improving how we engage with our supporters. From those who donate regularly, run, cycle or even craft for us; to those taking campaign actions, shopping or donating to our shops or using their personal experiences to help shape our work. We’ve invested in a new CRM and are now looking to drive forward supporter journeys that will provide a personal and tailored experience to all our supporters.

You’ll be responsible for implementing and championing our supporter engagement strategy, and overseeing the supporter communications planning process. By working with audience managers from across fundraising, campaigns, membership and participation, you’ll ensure that we put supporters at the heart of everything we do. This is a new role and has huge scope for development for the right person.

If you are passionate about engaging with people, excited about providing an excellent experience for our supporters and inquisitive about data and supporter journeys - testing, evaluating and improving every step - we want to hear from you.

To apply, please follow the link below to our website.


Closing date: 12 noon, Wednesday 30 October 2019

Interviews: w/c 11 November 2019

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Refreshed on: 21 October 2019
Closed date: 30 October 2019
Tags: Communications, PR