Finsbury Park, Greater London

£34,000.00 - £36,000.00 per year

Permanent, Full-time

Operations Manager 2019

Job Description

Mind in Haringey are looking for a passionate energetic individual who will become part of a growing successful mental health charity. 
 
The successful candidate will be responsible for managing the charity’s operations and projects, operating systems, as well as managing our volunteers and dealing with all general facilities management and human resources.
 
 The post requires someone who is exceptionally well organised and efficient Leader, that is used to dealing with a diverse workload, has strong numeracy and literacy skills and excellent communications skills.
 
The ideal candidate will have a minimum of five years’ experience in health and social care /mental health or related field with experience of planning and managing budgets and a strong commitment to equal opportunities and social justice.
 
 
Operations Manager Job Description 
 

Responsible to: Chief Executive Officer

Location: Station House, 73c Stapleton Hall Road N4 3QF             

Deadline date  : Friday 2nd August  2019 at 5pm (interviews will be held on 7th August 2019 )  

Post : 40 hrs per week

Main Responsibilities
 
To supervise, manage, and develop Mind in Haringey’s services, staff ,volunteers  (based at Station House and elsewhere), governance, policies, procedures, systems, standards ensuring their dissemination and implementation across all centres of service delivery. 
 
To develop with the CEO, new, innovative, and existing services that meet the needs of the community keeping abreast of local and national initiatives/developments and evidenced based practice.
 
To be a member of the Senior Management Team and work together with the Chief Executive Officer  to deliver Mind in Haringey’s strategic plans and organisational policies and to facilitate cross-service working. 
 
 
Main Tasks 
 
 
1.1 To ensure the smooth and effective running of Mind in Haringey’s Station House Centre and all services therein.
 
1.2 To provide direct support and supervision to all departmental leads in a cascading structure.   1.3 To coordinate, support and supervise the organisations volunteers ensuring they are valued and developed.      1.4 To ensure systems for staff and volunteer induction, supervision, appraisal, and support are in place and implemented effectively and consistently across the services 
 
1.5 To maintain a culture and practice of continuous improvement, including through the use of quality systems and the dissemination of policy and practice developments 
 
1.6 To support departmental leads in identifying training and development needs for themselves and their staff, and volunteers. Where appropriate to be involved in its organisation and delivery, seeking sign off from the CEO. 
 
1.7 To ensure that all staff exercise their responsibilities regarding the health, safety, and wellbeing of service users, and to deal appropriately with all complaints. 
 
1.8 To oversee and be responsible for the efficient and effective management of service budgets, delegating to departmental leads as appropriate. 
 
1.9 To attend/chair appropriate sub-team meetings within areas of responsibility.
 
1.10 To take the lead on the development and implementation of policies, standards, practice guidelines and service issues as they relate to services within Mind in Haringey’s Centre and external services.
 
1.11 To ensure adequate systems are in place throughout the services for the     purposes of meeting data protection requirements. 
 
1.12 To develop partnerships with other service providers to ensure that we are reaching those in Haringey with mental health issues. 
 
 
1.13 To ensure that the needs of service-users are properly considered in all decision making; and to contribute to and be responsible for organisational decisions and policymaking. 
 
1.14 To make a major contribution to Mind in Haringey’s strategic planning and development and lead any agreed change processes within services. 
 
1.14 To report progress against agreed plans, objectives and targets to the Chief Executive and the Board of Trustees. 
 
1.15 To ensure monitoring of service user and service-related data and recommend appropriate responses to actual and expected changes. 
 
1.16 To ensure that services within your responsibility comply with all relevant regulatory requirements including those of national Mind’s Quality Management requirements and other regulatory bodies. 
 
1.17 To represent Mind in Haringey, its service-user interests, and its work, to relevant external bodies. 
 
1.18 To act in accordance with the Mind in Haringey’s core values and agreed policies and procedures; and to foster adherence to those values, policies, and procedures among all staff in the services. 
 
1.19 In collaboration with relevant departmental leads, recruit, induct and where necessary help with training volunteers in line with our policies and procedures adhering to HR advice and the employee handbook.
 
1.20 To oversee and implement all aspects of risk assessment and management and have risk protocols in place for all workers who fall within area of responsibility. 
 
1.21 To communicate and liaise where appropriate with other professionals in partner agencies. 
 
1.22 To be responsible for the annual leave and TOIL of supervisees, and where necessary to provide or arrange cover for staff on annual leave/sick leave etc 
 
1.23 On behalf of Mind in Haringey, to deputise, where appropriate, for the Chief Executive Officer, both internally and externally in their absence.

 
 
1.24 To carry out any other non-specified duties as may be required by the CEO and Board of Trustees from time to time.
 
 
General Tasks 
 
To develop and maintain information about services which may be required for publicity and fundraising purposes. 
 
Liaise with the CEO when complaints arise in relation to the Mind in Haringey complaints procedure.
 
To attend managerial, or line-management, supervision with the CEO on a regular basis.