Stratford, Greater London
Salary £36,082 - £41,567 (Including London Weighting)
Permanent, Full-time
Job description

35 Hours per week

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

We are embarking on our new, three-year Data, Insight and CRM Strategy, to maximise our data as an asset, create an insight-driven culture and modernise our ways of working.

As part of this, we are introducing new tools, technology, and processes to continually improve our data and CRM capabilities; and empower a digital-first approach.

If you have excellent data and CRM skills along with outstanding customer service and account management skills, and a clear understanding of project management plus the ability to support user-teams and our CRM Champions in improving our ways of working, then this is the role for you!

You will need:

Experience of business partnering with internal stakeholders, promoting cross-team working through regular meetings, consulting and advising on pieces of work/projects that have Data & CRM involvement and empowering users to feel confident in their use of data and CRM.

Experience of extracting and importing data into a CRM System, with focus on good quality, accurate data. Ability to produce analysis to inform marketing strategies. Advanced technical knowledge of a range of database marketing techniques, including data structure in relational database management systems.

Experience of gathering and refining business requirements, translating them into data specifications and implementing a solution as well as developing and documenting operational business processes, procedures and guidance. Ability to communicate effectively with technical and non-technical colleagues at different levels of seniority.

Excellent organisational skills with the ability to manage and take responsibility for own workloads, handle multiple priorities and meet strict deadlines. High level of accuracy and an eye for detail are also essential.

Ability to find creative solutions to complex problems and contribute with innovative ideas and solutions and the ability to tackle tasks in a systematic, efficient and logical manner and use collaboration to deliver more effective solutions.

Closing Date: 19th July 2021

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days thereafter (or more, depending on the arrangements of your team)

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.

Posted on: 21 June 2021
Closed date: 19 July 2021
Job ref: MIND111632
Tags: Policy/Research, Governance