Stratford, Greater London
Excellent Competitive Salary
Permanent, Full-time
Job description

We’re Mind, the leading mental health charity.  We won’t give up until everyone experiencing a mental health problem gets support and respect.  We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.


As part of an organisation-wide digital transformation programme, Mind is implementing Microsoft Dynamics 365 for CRM across the charity. 300 staff are now live as part of “phase 1” and 100 more are coming onto the system during this first phase as part of the 3rd and final release. This is a time of great aspiration and considerable opportunity for Mind.


Reporting to the Head of Data and Supporter Relations, the Head of CRM will be accountable for the success of CRM across Mind and will be responsible for further developing the CRM capability and embedding the system as an integral part of the organisation.


You will work closely and collaboratively with colleagues across the organisation (including the Wales Office) and will work with volunteers/temporary staff/consultants/agencies as required as well as being accountable for CRM supplier relationships.


With a proven record of accomplishment in leading CRM/Data technical teams, enhancing customer focused culture, you will ensure you team is motivated and solution focused. You’ll have demonstrable experience of develop and delivering a CRM strategy at scale and expertise in data management, and business intelligence systems. With a passion for teaching others, you’ll be a great leader and will maintain effective relationships.


Please refer to the full Job Description upon applying for the role


Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Closing date: Monday 20th July 2020


Mind reserve the right to close the role early due to receiving a high volume of quality applications, therefore we recommend you apply early!

Posted on: 03 July 2020
Closed date: 24 July 2020
Job ref: MIND99136
Tags: Communications, PR, Marketing