Stratford, Greater London

£25,242 inc. London weighting

Contract, Full-time

Job Description

1 x 8-month fixed term contract; 1 x 9-month fixed term contract

We’re Mind, the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

Mind’s Supporter Relations team play a vital role in ensuring that we deliver an outstanding customer service to supporters so that their experience of Mind is second to none, leaving them feeling valued and committed to ongoing support.

You will work closely with the team of coordinators, directly delivering the team’s vision of “Inspiring our supporters and each other in a manner that’s effortless, consistent, and engaging.”

The role is varied and fast-paced - the Income & Operations team are responsible for processing income from the various methods supporters use to donate or raise money for us. You will play a key role in ensuring income is processed efficiently and accurately and that supporters are thanked appropriately and made to feel valued.

You will also work closely with the Supporter Care team, sharing knowledge and processes to ensure an efficient supporter experience is delivered across the Supporter Relations unit.

Efficiency, accuracy and teamwork are at the heart of this role and it will require someone who is above all else real, personal, compassionate and courageous. 

To apply, please follow the link below to our website.

Closing date: 28 July 2019
Interview date: 12 August 2019

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.