We’re Mind, the mental health charity. We won't give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and campaign to improve services, raise awareness and promote understanding.
Last year, our helpline services supported over 100,000 people – and we are ambitious to grow our reach and impact further in the coming years.
We’re looking for a Senior Helplines Officer, to cover a Maternity Cover, who can lead the day-to-day running of the service, monitoring and evaluating quality and performance, and who can work closely with the advisor team to ensure they are well supported.
You will need to demonstrate excellent interpersonal and organisational skills and be a natural and empathetic team player. A sound understanding of mental health problems – be that through personal experience, or previous job role – is highly desirable.
Please refer to the full Job Description upon applying for the role
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Maternity Cover – Fixed Term 1 Year
For post-holders based in London – Salary £36,082.00: Regular (monthly) visits to the helpline (based in South Wales) are likely to be required as part of the role, with occasional overnight stays required.
For post-holders based in Cardiff – Salary £34,410.00 : Regular (fortnightly) visits to the London office are likely to be required as part of the role, with occasional overnight stays required.