You will join us as a Referrals Officer. This role will be responsible, with support from the Senior Coordinator and Manager, for processing new referrals of vulnerable missing people from police and families. Maintaining and building upon best practice within Missing People as a leader in the field. The Referrals Officer is tasked with ensuring that we provide effective, sensitive and timely publicity in conjunction with pro-active emotional support. Working collaboratively with specialists in Family Support, Publicity and Fundraising & Communications to support the families and missing people we are here to help.
Referrals Officer Responsibilities:
- Create ‘missing’ appeals in conjunction with police forces and family members. Effectively and sensitively arrange dissemination of appeals via internal databases and social media etc.
- Advocate on behalf of the missing person and / or family members to ensure publicity level is appropriate.
- Ensure safeguarding and support structures are introduced to family members at the earliest opportunity, working collaboratively with other members of the team to provide a smooth transition between Referrals and Family Support.
- Risk assess all contacts to ensure any safeguarding issues in relation to the missing person or their family members are dealt with effectively. Handle sensitive interactions, deal with crisis intervention situations, assess risk within Missing People policy and consult where appropriate.
- Participate in safeguarding decision-making in consultation with a manager and colleagues. Implement safeguarding procedures to safeguard children, young people or vulnerable adults.
Referrals Officer Requirements:
- Experience of work in a frontline service delivering advice, help or support to vulnerable people by phone or digitally.
- Implementing and / or demonstrable understanding of safeguarding vulnerable adults and / or young people.
- Managing volunteers and an understanding of the importance of supporting volunteers effectively.
- Using social media to raise awareness of causes.
- Working in a fast-paced environment, with the ability to prioritise own workload.
Please ensure you include your CV as well as a Supporting Statement that demonstrates how you meet the criteria listed in the person specification. This statement is crucial to help us consider you for the role, so don't forget to address each criterion in the person specification and specifically highlight any relevant experience and skills you have, and why you want to work at Missing People.
About Missing People:
Missing People is an independent charity that relies on donations. Our Vision is that every missing person is found safe.
Somebody goes missing in the UK every 90 seconds. We are a non-judgemental, highly skilled team of staff and volunteers working around the clock for everyone who needs us. We provide free 24-hour confidential support, help, advice by phone, email, text and online, including the opportunity to reconnect. We also coordinate a UK wide network of people, businesses and media to join the search when someone goes missing.
Location: Mortlake, South West London SW14 7JE
Job type: Full Time, Fixed Term Contract, Flexible working considered, 21 to 35 hours per week, over 3 to 5 days between Monday and Friday. Core hours Tuesday, Wednesday, Thursday. Occasional Mondays.
Salary: £20.000 to £25.000 pro rata
Closing date: 9th December 2019, at 5.00 pm
First Interviews in person: 16th December 2019
Second Interviews by phone: 18th December 2019 morning
Start date on or after Monday 13th January 2020 (subject to DBS)
You may have experience of the following: Referrals Officer, Publicity Referrals Officer, Marketing, Communications, PR Officer, Vulnerable People, Support Worker, Social Worker, Caseworker, Helpline Advisor, Advocate, Missing Persons Advocate, Appeals, Charity, Charities, NFP, Not for Profit, etc.