SW14, London
£30,000 - £35,000 per year
Contract, Part-time
Job description



This role is responsible for delivery and development of the SafeCall service and our work at the charity which focuses on child criminal exploitation and missing.


SafeCall is a confidential, non-judgemental specialist service available across England and Wales which supports families and young people with concerns surrounding county lines and gang exploitation.


Service Manager Responsibilities:


You will lead the expertise in criminal exploitation for the charity and develop the understanding of missing and exploitation links.


You will manage a small team of specialist staff who are working by telephone and written channels with people who are referred to the service, providing advice, advocacy, referrals and a listening ear. You will also co-facilitate the ‘Safe and Social’ monthly peer support group for families affected by exploitation.


Families affected also have a support and discussion forum which you will manage and moderate alongside your team.


SafeCall is an independent service funded by the Home Office. In your role you’ll help to build and nurture relationships with existing and prospective partners finding ways to increase referrals. A key element of this role will be looking for opportunities to innovate and grow our impact and raise awareness of the issues.


Key Accountabilities


Operational Management


  • Some direct service delivery, providing the SafeCall service and co-facilitating online support groups.
  • Overseeing cases, leading case discussions and providing support and advice to team members;
  • Engaging with the families and young people we deliver services to, so that we can support them to share their experience, as well as help us to shape and design our services;
  • Managing risk and safeguarding for services, both operationally and in the way the service is designed and developed;


Partnership working


  • Working in collaboration with Lived Experience experts to deliver services and to deepen understanding of the issues;
  • Performance management of services, including analysing project data and authoring progress and performance reports for funders and commissioners;
  • Developing and maintaining effective working relationships with local and national partners, funders and colleagues


Service development


  • Consulting, piloting, and developing and piloting new ways to reach, support and empower people affected by ‘missing’ and exploitation;
  • Helping charity to develop its expertise around CCE, attending events about CCE
  • To be successful in this role you will need experience of and skills in
  • Managing safeguarding and / or support services for vulnerable children or adults (such as young people who have been exploited or missing);
  • Safeguarding vulnerable adults and/or young people;
  • Working (proven) knowledge of at least one of the following:
  • the particular risks faced by missing and exploited children / young people and/or adults;
  • the behaviours, needs and risks to children / young people who present challenging behaviour and who may be difficult to engage in a service;
  • child criminal exploitation, and the communities that are disproportionately impacted;
  • the links between child criminal exploitation and child sexual exploitation;
  • contextual safeguarding and the role of parents as partners in safeguarding.


About Missing People


Our Vision is that every missing person is found safe.


Somebody goes missing in the UK every 90 seconds. We are a non-judgemental, highly skilled team of staff and volunteers working around the clock for everyone who needs us. We provide free 24-hour confidential support, help, advice by phone, email, text and online, including the opportunity to reconnect. We also coordinate a UK wide network of people, businesses and media to join the search when someone goes missing.


Missing People is an independent charity that relies on donations.


Location: Mortlake, South west London


Contract Type: Fixed Term until March 2022


Hours: Part time, 21 per week


Salary: £30,000 - 35,000 per annum pro rata


Closing Date: 23:59 on 25th April

1st Interview: Wednesday 28th April

2nd Interview: 5th May 2021


Please ensure you include your CV as well as a Supporting Statement that demonstrates how you meet the criteria listed in the person specification. This statement is crucial to help us consider you for the role, so remember to address each criterion in the person specification and specifically highlight any relevant experience and skills you have, and why you want to work at Missing People. Please also explain any gaps in your history.


You may have experience of the following: Service Manager, Charity, Charities, Third Sector, Social Care, Social Work, Supervisor, Team Leader, Not for Profit, Team Leader, Senior Support Worker, Deputy Service Manager, Senior Support Worker, etc.


Ref: 98306

Posted on: 13 April 2021
Closed date: 25 April 2021
Job ref: 98306
Tags: Management, Operations