Service Development Manager
This role is responsible for bidding for services and projects through statutory and commissioned funding to increase impact and income to support for missing children, missing adults and their families across the UK. You will work closely with your colleagues in the Business Development Unit, the Services team, and the Fundraising team to secure funding for pilots and ‘proof of concept work’.
You will build and nurture relationships with existing and prospective partners and funders, always keen to look for opportunities to innovate and grow our impact. The funders for the projects you manage will have total confidence in you and your team because of the excellent relationship and reporting frameworks you build.
As part of this role, you will also be required to lead the set-up of successful projects when funding has been secured. This may include the set-up of training, conferences and/or consultancy programmes in order to inspire staff and external professionals to deliver the best possible support to missing people and their loved ones.
Service Development Manager Responsibilities:
• Responsibility for securing income from statutory and commissioned funders for new services to safeguard and support people with experience of being missing or missing their loved-one as well as professionals working in the field;
• Develop bids in partnership with colleagues across the charity that meet agreed long-term plans to ensure that bids and applications you make stand a strong chance of success
• Developing and maintaining effective working relationships with local and national partners, funders and colleagues.
• To take ownership of a funding stream by influencing commissioners to fund new services and then develop clear project plans to deliver this;
• To report to commissioners for statutory and commissioned of services and projects to ensure they are delivering against objectives, outputs and outcomes;
• Analysing project data and authoring progress and performance reports for funders and commissioners;
Service Development Manager Requirements:
• Developing successful fundraising grants and proposals for funders including statutory, commissioned and/or other;
• Prospecting and seeking opportunities to turn cold contacts into warm relationships which in turn, lead to funding opportunities;
• Designing new services which respond directly to unmet or emerging need;
• Creating the conditions for growth and funding for new services through brokering relationship with the right people and negotiating adequate funding and objectives;
• Reporting to funders/commissioners including managing budgets, setting outcomes, reporting on income and expenditure, as well as assessing return on investment;
About Missing People:
Missing People is an independent charity that relies on donations. Our Vision is that every missing person is found safe.
Somebody goes missing in the UK every 90 seconds. We are a non-judgemental, highly skilled team of staff and volunteers working around the clock for everyone who needs us. We provide free 24-hour confidential support, help, advice by phone, email, text and online, including the opportunity to reconnect. We also coordinate a UK wide network of people, businesses and media to join the search when someone goes missing.
Location: Mortlake, South West London
Job type: Part Time, Fixed term position from Oct 2020 to Oct 2021
Hours: 14 hours per week. Happy to talk about flexible working.
Salary: £33,000 per annum pro rata
Closing Date: 23:59 on 10th November 2020
First and Second Interviews (by video) dates to be confirmed
Please ensure you include your CV as well as a Supporting Statement that demonstrates how you meet the criteria listed in the person specification. This statement is crucial to help us consider you for the role, so don't forget to address each criterion in the person specification and specifically highlight any relevant experience and skills you have, and why you want to work at Missing People
You may have experience of the following: Project Manager, Programme Manager, Project Management, Programme Management, Service Development, Service Design, Innovation, Continuous Improvement, Product Manager, Product Management, Service Delivery Manager, etc.