Remote
£22,000 - £30,000 per year DOE
Temporary, 6 month fixed-term, Full-time
Job description

Mission Without Borders is an international Christian organisation working with the poor and marginalized. We are looking for someone with strong IT skills to help provide support and technical assistance across the whole organisation.

 

Organisation context

Mission Without Borders is an international Christian organisation working with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty. We serve people without regard to their religion or ethnic background. We have fundraising offices in eleven countries, and field offices in the six locations where our work is carried out, including here in Ukraine. More information is available on our website.

A successful candidate must be willing and able to work within the ethos of this Christian organisation.

 

IT Support Analyst job purpose

The Mission requires an individual with strong technical IT skills who can provide support and technical assistance across the whole organisation to staff who are using software, hardware or other computer systems and need help completing tasks or troubleshooting problems.

The successful candidate will be expected to provide support and technical assistance to end user staff who are using software, hardware or other computer systems. You will be expected to help other IT staff as necessary. You may also work on projects with non-IT colleagues providing technical advice and assistance. You must be able to work on you own initiative.

We will provide on the job technical training where necessary.


IT Support Analyst job duties

  • Responding to queries via tickets, instant messenger, email, or phone

  • Providing technical assistance for users’ questions and problems

  • Assisting and training other IT staff on troubleshooting and diagnosing problems

  • Resolving problems with applications and computer systems, and subsequent documenting

  • Creating and testing database reports as required

  • Following up with users to ensure full resolution of issues

  • Installing or changing software to fix issues

  • Remotely accessing hardware or software to make changes and fix problems for staff

  • Patching and updating systems out of core hours as necessary

  • Escalating issues as necessary to more senior staff or the International IT Director

 

IT Support Analyst skills

You must have the “required” skills. The more of the “desired” skills you have the more likely you will be invited for interview, so please help us by providing evidence in your application.

Required

  • Strong familiarity with Windows 10 as well as common Windows software such as Microsoft Office

  • Willingness to learn new skills with the ability to learn quickly

  • Ability to troubleshoot and diagnose problems

  • Good customer service skills, including the ability to communicate effectively and politely with staff, whose first language may not always be English

  • English language, verbal and written

  • Writing and editing skills to document solutions

  • Responsibility for own actions

  • Ability to remain focussed while working remotely and largely unsupervised

Desired

  • Windows Server administration (Active Directory, GPOs)

  • Microsoft 365 administration (Azure, Exchange, Sharepoint)

  • SQL and databases, with an emphasis on SQL Server (T-SQL, stored procedures)

  • Power BI

  • Power Automate

  • Linux

  • Understanding of networking (infrastructure, firewalls, routing, VPNs, email)

  • Awareness of Computer Security

  • Awareness of relevant legal frameworks (Copyright, GDPR)

 

 

Other information

This is a six month fixed-term role.

Applicants must have the right to live and work in the UK, and you should expect to be working from home.

Salary may be negotiable depending on experience.

We look forward to hearing from you!

Application Instructions

Applicants must have the right to live and work in the UK, and you should expect to be working from home.

Your CV, and covering letter if any, will be carefully assessed on a point scoring basis. Please make sure we can see how your experience matches this job requirement. If you achieve a necessary standard you will be invited for an online interview. Should you be successful at this stage you may be invited for an in-person interview (subject to coronavirus restrictions). The successful candidate will then be offered the role.

More about Mission Without Borders International
About
Mission Without Borders International

Our Mission

MWBI exists to reach people for Christ. We do this by working in the six poorest countries of Eas... Read more

Posted on: 16 September 2021
Closed date: 16 October 2021
Tags: Christian, IT

The client requests no contact from agencies or media sales.