London, Greater London
£55,000 per year
Contract, 9 to 12 months, Full-time
Job description

I am currently working with an international charity based in London who are looking for a Head of Data Services, to play an integral part in a CRM Transition Project. This post holder will lead the Data Services team in delivering the data needs of the organisation, while also being a key stakeholder in the CRM project and transitioning the team to the new system.

Key responsibilities will include:

  • Leading the Data Services team in supporting the CRM project transition to Dynamics 365
  • Reviewing data selection and integration processes and identify improvements that can be implemented either before or with the new CRM system
  • Leading the strategic development and delivery of a technology road map for the development of the new CRM system and auxiliary tools
  • Developing, delivering and regularly reviewing our data import, selections and reporting services to meet challenging SLAs
  • Ensuring that data cleaning and maintenance is performed to the highest standards, delivering data structures needed by all internal users within Fundraising, Campaigning, Volunteering and other stakeholders

Previous experience required:

  • Knowledge of relational, CRM databases to deliver multiple data inputs and outputs
  • Previous experience of successfully managing the data aspect of a systems/CRM transition
  • Knowledge of data management tools, including SQL and Microsoft Excel, and ETL processes
  • Substantial experience of managing change and creating new ways of working that fit with organisational goals
  • Ability to manage a BAU function alongside a large-scale system/CRM transition
  • Knowledge and understanding of Dynamics 365 CRM

This is an excellent opportunity to work for a world-renowned charity, supporting them with a key piece of work that will shape the future of the organisation. If you are available and interested in this position, please apply with a copy of your CV.

Posted on: 07 October 2021
Closed date: 06 November 2021
Job ref: MXB/HDS/0710
Tags: IT