Maidenhead, Windsor and Maidenhead
£41,195 - £44,000 per year
Permanent, Full-time
Job description

A reputable international charity in Berkshire is looking for a Service Delivery Manager to take ownership of a team of five and provide a customer-focussed approach to Service Delivery for their end-users in their Berkshire office.

The post-holder will manage senior stakeholders within the organisation and 3rd party vendors whenever necessary, as well as ensuring that projects relating to IT Services are delivered to time and budget.


  • Take ownership of IT service support functions, including service desk and training staff.
  • Ensure high standards for the desktop computing environment, including desktop, notebook and mobile devices, especially regarding performance and security
  • Identify and ensure the timely delivery of service improvement plans and projects
  • Manage external teams to ensure timely project deliveries relating to IT Services.
  • Take Ownership of the organisation’s technology training program



  • A demonstrable customer-focused approach to service delivery
  • Experience with managing 3rd party vendors
  • Significant team management experience (especially service desk teams)
  • Strong knowledge within a Microsoft desktop environment with cloud hosting capabilities.


  • PRINCE2 qualifications
  • ITIL Service Management qualifications 
Posted on: 17 July 2019
Closed date: 16 August 2019
Job ref: JO0000034231
Tags: IT