London, Greater London
£45,000 - £50,000 per year
Permanent, Full-time
Job description

My client, UK wide membership and charitable organisation is now looking for an IT Service Delivery manager at a time of technology transformation.

They are currently working on a mixture of on premise, Cloud & 3rd party services.

To be successful you will need demonstrable experience of common Technology and Security standards and a high level of technical knowledge to address a range of issues and provide consultancy to the Technology team and other colleagues.

You should have the ability to manage productive working relationships with 3rd party IT service providers and NCIs colleagues, you will continually define and implement ways to increase user satisfaction

The Role

  • Develop and lead the Service Desk support strategy and operate as an intelligent advocate for business areas to deliver their objectives and outcomes
  • Manage the service desk function, its’ day to day technical operations, operational level agreements (OLAs) and oversight of 3rd party contracts across NCIs that relate to technology
  • Service Delivery. ensuring a high level of service to users and that service reviews are conducted in conjunction with the relevant Business Partner
  • Lead on incident, problem and service requests.
  • Provide advice and guidance for technical options that meet user requirements efficiently, and/or with greater reusability
  • Responsible for managing, implementing and delivering the desktop, applications and infrastructure support to users, undertaking and maintaining some monthly maintenance tasks

The Role

  • Develop and lead the Service Desk support strategy and operate as an intelligent advocate for business areas to deliver their objectives and outcomes
  • Manage the service desk function, its’ day to day technical operations, operational level agreements (OLAs) and oversight of 3rd party contracts across NCIs that relate to technology
  • Service Delivery. ensuring a high level of service to users and that service reviews are conducted in conjunction with the relevant Business Partner
  • Lead on incident, problem and service requests.
  • Provide advice and guidance for technical options that meet user requirements efficiently, and/or with greater reusability
  • Responsible for managing, implementing and delivering the desktop, applications and infrastructure support to users, undertaking and maintaining some monthly maintenance tasks

     
Posted on: 20 January 2020
Closed date: 19 February 2020
Job ref: JS0000035331
Tags: IT