The Motor Neurone Disease (MND) Association are looking for a Care Improvement Co-ordinator to join our National Care Team based at our national office in Northampton.
Salary: c.£25,000 per annum plus benefits
Location: Northampton - Agile working with occasional UK travel
Hours: Full time 37 hours per week
Contract Type: Permanent
About the role
Our 'Wheelchair Support Service' facilitates access to statutory funded wheelchairs and seeks to improve the barriers and waiting times of access, whilst also providing low level advocacy and signposting to people with and affected MND.
The Care Improvement Co-ordinator will act as the first point of contact and be accountable for co-ordinating, administering and managing a cost effective and efficient wheelchair support service. You will work closely with the Association's specialist therapists to review data and discuss issues, trends, and changes in wheelchair services.
Led by the Head of National Care you will support with regular meetings with the therapists, wheelchair manufacturers and other key stakeholders to support with service improvement.
You will also co-ordinate and project manage other care priority improvement initiatives.
What are we looking for?
Our ideal candidate will have experience and knowledge of health and social care environments, desirably in the provision of wheelchairs and community equipment.
Key skills required are:
- Strong self-management skills and the ability to work on own initiative, under pressure and to prioritise own workload to meet deadlines.
- Ability to build strong relationships across internal and external stakeholders.
- Outstanding communications skills both verbally and in writing.
- Excellent organisation and administration skills.
- Ability to understand and manage complex issues.
- Strong analytical skills, with the ability to produce, interpret and monitor KPI's, data and reporting.
- Strong IT skills
This role is Northampton based with occasional UK wide travel.
Please view the job description to view the full requirements of the role.
How to apply?
If this sounds like the perfect opportunity for you, apply online now and submit a supporting statement and CV.
The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We operate an agile working environment within a flexible office space using the latest technology and digital infrastructure. This, together with a high level of trust and performance driven culture, gives staff the freedom and flexibility to work in the best way for them, the Association and, most importantly, people with MND.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
This role is currently based remotely due to the covid pandemic. In normal circumstances this role will be based at our national office in Northampton with an option for agile working.
Please submit your application as soon as possible; due to the high volumes of applications we receive, we reserve the right to close any adverts before the closing date once we have received sufficient applications.
Our selection process will be multi-stage; this may include video call screening, psychometric assessments, and competency-based interview/s.
We request that recruitment agencies do not contact us in relation to this role. We work hard to fill our roles directly and if assistance is required, we operate a PSL, which currently closed for review. We do not accept speculative CVs from recruitment agencies/ head-hunters.