Fundraising Database & Donor Support Manager

Salary upto £38,000 per annum, dependant on experience 

37.5 hours per week, to be worked flexibly in accordance with the needs of the service

This is an exciting time to join Mountbatten as we extend our services to meet the changing needs of our patients, families and carers in Hampshire and on the Isle of Wight. We are currently seekinga Fundraising Database & Donor Support Manager, a new rolewhichwillbe pivotal for enablingsupport forthe provision ofhigh qualitydata and supporter services managementacross both sites.

About the Role

Working alongside ourtwoHeads of Income Generation andfundraising teams,this role is responsibleforthe efficient and effective operation of Mountbatten CRM systems(Raiser’s Edge), fundraising administrationand donor stewardship programmes.

Responsible for the importing, maintenance, processing, export, analysis of supporter, financial, preference, consent and other date held on thefundraising databases. This includes ensuring development and maintenance of practices and protocols to ensure data integrity and legal compliance are maintained consistently.

The role will lead on key data analysis and insight and KPI reporting to ensure data and information is available in accessible formats, to support organisational reporting anddevelopment of fundraising programmes.

About You

You must have an excellent understanding and experience of relationship databases / CRM systems, preferably Raiser’s Edge.

You will have strong communication and customer service skills, and you will be able to inspire, influence and motivate at all levels, to ensure the delivery and high standard of donor care and effective administration of donations and tax-effective giving.

To succeed, you will bea pro-active individual, able to apply own initiative and manage a busy andvaried workload, take ownershipof tasks, and contribute as a team player to achieve fundraising targets.

You will have the flexibility to travel on a frequent basis between the twoMountbattensites.

What we can Offer You

We offer a wide range of benefits to our employees including:

• Development and Training opportunities.

• Generous Annual Leave, Occupational Sickness and Maternity Benefit Schemes, subject to qualifying conditions.

• Pensions Schemes, including continuation of contributions to your NHS Pension scheme, subject to eligibility.

The post is subject to an Enhanced DBS check the cost of which is covered by the Hospice.

Closing date 26 November 2020.First interviews will be heldon 14 & 16 December 2020 in Southampton. Second interviews for selected candidates on 21 December in Newport, Isle of Wight