Finsbury Park, Greater London
London, Greater London
£38,506 - £43,897 per year plus excellent benefits
Permanent, Full-time
Job description

Position: Customer Services and Central Administration Lead
Type: Full-time (35 hours per week), permanent
Location: London office-based, N4 with flexibility to work up to 3 days a week remotely
Salary: £38,506 - £43,897 per annum plus excellent benefits
Salary Band: Band F2
Customer Service and Central Administration team

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

The MS Society is a community of people living with and affected by MS and vital supporters including campaigners, volunteers and fundraisers. Our Customer Services and Central Administration team is focused on providing an excellent service for our supporters and internal customers. Our Customer Services and Central Administration Lead will be responsible for the operational delivery of this fast-paced and crucial function providing leadership for the supporter services, banking and thanking, administration, reception and facilities management across the MS Society.

As the successful post holder, you’ll be experienced in leading and continuously improving a customer service function, handling large volumes transactions and data whilst ensuring excellent quality and full compliance with policies and relevant legislation. You’ll have exceptional organisational skills and the ability to use digital and technology to develop innovative solutions. Ultimately, you’ll inspire and lead people to excel.

We offer 35 days annual leave (pro rata for part time employees) including bank holidays, travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our Every MS Story strategy.

Closing date: 12pm on Monday 1 November


We’re a Disability Confident Employer. We’re committed to promoting equality and diversity.  We’d be grateful if you could complete the equality and diversity monitoring form on our website and submit it with your application.

As part of our commitment to equality, diversity and inclusion, the HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel.  

We particularly welcome applications from people with disabilities and/or from ethnic minority backgrounds, where we’re looking to build stronger and better representation among our staff.

The successful candidate must have the right to work in the UK. If we do offer you employment, you’ll be required to provide documentation to show that you’re eligible to be employed in the UK before starting employment.

No agencies please.

Posted on: 18 October 2021
Closed date: 01 November 2021
Job ref: 158921_MS
Tags: Admin, Management