Position: Supporter Care Officer
Type: Part-time (14 hours per week), permanent, the working pattern is flexible and can be agreed at interview
Location: MS National Centre, NW London
Salary: £24,398 - £27,160 per annum paid pro rata plus excellent benefits
Salary Band: Band C, Level 3
At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.
About this job
Are you looking for a part-time role and have the passion and skills to deliver great service to our supporters? Then this role within our Supporter Care team may be for you! We are looking for someone to join our friendly, supportive team for around 2-3 days per week, working a maximum of 14 hours per week. We can be flexible on the working pattern for the role.
Experience of working in the charity sector beforehand is not essential, we are ultimately looking for someone with the drive and enthusiasm to deliver the best possible supporter experience to our supporters.
You will provide a high level of customer service and support to our supporters, volunteers, groups, members of the public and internal customers through all communication channels. You will also contribute to the building and overall implementation of the whole of the Supporter Experience department’s objectives.
We offer 27 days annual leave pro rata (excluding bank holidays), travel loan and various other benefits such as supported developmental opportunities.
Closing date: 9am on Monday 28th October 2019
In order to apply for this role, please submit an updated CV and supporting statement indicating how you meet the criteria as set out in the person specification in the job description (attached).
We are committed to promoting equality and diversity.
No agencies please.