Cambridge, Cambridgeshire
Job description

Our Museum is a popular local attraction, welcoming thousands of visitors a year. We share the stories of the people of Cambridge, from the ordinary to the extraordinary. We’ve been a Museum since 1936 and through the support of our brilliant volunteers we remain open 7 days a week.


What you’ll be doing to support our museum

Help us to keep our Museum open daily by becoming a Volunteer Duty Manager. You’ll be a senior volunteer in charge on the day, opening up and closing the Museum, welcoming our Front of House volunteers, and ensuring a safe and enjoyable time for our visitors. This is a responsible role as you will be most senior volunteer onsite. However, our duty managers find it is a very fulfilling role, as it allows you to get to know the Museum and our wonderful visitors very well.


Volunteer tasks

  • Opening the Museum at 10am and closing it at 5.15pm.
  • Setting up the till ready to process the tickets and shop sales.
  • Unlocking and opening doors, closing and locking them again.
  • Setting up the coffee machine for use, and switching it off and cleaning it at the end of the day.
  • Light cleaning (e.g. wiping tables).
  • Ensuring the Front of House volunteer is comfortable and confident to greet the visitors.
  • Completing daily Health and Safety checks of the Museum.
  • Cashing up at the end of the day.
  • Dealing with any visitor queries that cannot be addressed by Front of House.
  • Responding to any issues that occur during the day, completing appropriate actions and recording these actions in the log.

The duty manager’s tasks do not usually take up the full day.  Provided that you do everything necessary during your session, you are free to complete appropriate and reasonable personal tasks and activities.


What you will gain from this role  

You will have the opportunity to:

  • Develop your skills and experience within a museum setting
  • Join a motivated, fun and enthusiastic team
  • Gain employability skills to support you making the next step towards work
  • Meet new people from the local and wider communities
  • Share in the satisfaction of giving back


Skills required

Volunteers from all backgrounds are welcome. We are committed to equality and diversity and creating a welcoming environment where all feel valued.

We are looking for someone who:

  • Has experience of undertaking a responsible role in a retail, hospitality, events or education environment. This is desirable but not essential.
  • Is punctual, reliable and who has good interpersonal skills.
  • Is willing to take responsibility for areas such as health and safety and security.
  • Has confidence in working with people, including visitors and other volunteers.
  • Has the ability to react calmly to challenging situations that may arise.
  • Has good observation and conversation skills and an eye for detail.
  • Is interested in the history of Cambridge and the broader geographical area, but no specific knowledge is expected.


Time commitments

We understand that our volunteers have other commitments.  However, to get the most out of it and to keep your training fresh, we’d like you to offer at least 1 day per month (either ad hoc or regular), but more would be welcomed.


Location: Museum of Cambridge, 2-3 Castle St, Cambridge, CB3 0AQ


Training and Support

You’ll be given full training, including a Duty Management Handbook, an E-Learning Module and time with an experienced Duty Manager. There will always be an experienced Duty Manager on the phone if at any point during your session you need some support!

Volunteer Duty Managers will be invited to social events where they can meet other volunteers and museum staff. We actively encourage volunteers to access training and networking provided by SHARE Museums East in Cambridge and around East Anglia.


We have a comfortable living room space and a well-equipped kitchen.  Computers are available, as is WiFi.

Health and safety responsibilities

You’ll be responsible for completing Health and Safety checks and responding to any issues as they arise including the very rare occurrences of a fire alarm.

You will be supported in your knowledge by completing our health and safety E-learning module.


The Museum of Cambridge has a responsibility to ensure that all volunteers are eligible to volunteer in the UK.


About the Museum of Cambridge

Known as The Cambridge and County Folk Museum for over 70 years, our building is a Grade II listed 17th century former coaching inn. It’s an increasingly rare and important example of an historic timber-framed building of its type that is open to the public. Used by the townspeople of Cambridge, it was a domestic dwelling which has changed over time, so it has an eccentric layout, winding staircases, uneven floors and a charming character that make your visit memorable.

Our collections represent Cambridge and Cambridgeshire history and heritage over 300 years, including objects related to everyday life, customs and traditions of local people, places and events.

We love the ways that objects tell stories, of their history, their makers, their owners and users. They tell stories that still have meaning now, and we want to make connections between the past and the present by collecting peoples’ stories today.

Folklorist Enid Porter was the longest serving Museum curator (1947-1976) and her work characterises our collection. She strove to collect and preserve local heritage for future generations, recording stories and memories giving a unique insight and also shaping modern folklore studies. We are reviving her ethos and ideas through projects exploring more recent, diverse heritage, reflecting and recording stories of development and change.

Posted on: 11 October 2019
Closed date: 09 January 2020
Tags: Admin, Volunteer Management

The client requests no contact from agencies or media sales.