West Yorkshire (On-site)
NG7, Nottingham
E1, London
West Midlands
£22,000 - £24,000 per year (depending on experience)
Contract, 12-Months' Fixed Term (Renewable / Extendable) with 6-Months' Probationary Period, Full-time
Job description

International Support Unit Administration Officer

Muslim Hands

  • Vacancy Reference Number: ISUAO/ISU/UK-R1
  • Salary: £24,000 - £26,000 (depending on experience)
  • Location: Nottingham
  • Job Type: 1-year fixed term contract (with 3-months' probation, extendable and renewable subject to performance)


  • Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email by no later than 21st January 2022
  • Approx. Interview & Role Commencement Date(s):

Interviews: ASAP

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold interviews via ZOOM.


Job Description

Muslim Hands is a UK-based international relief organisation working in over 40 countries worldwide. International Support Unit (ISU) support the development of Muslim Hands partner offices in the areas of fundraising and communication, program management, administration, and finance and at the outset the unit will focus on the following countries non-exhaustive list Canada, France, South Africa and USA. 

Main Responsibilities

The Administrative Officer will be based at Muslim Hands headquarters in Nottingham, the purpose of the role is to provide full administrative support at a senior level to the International Support Unit. The Administrative Officer will be at the heart of the department to ensure the smooth daily time management, scheduling of meetings and correspondence, further handle sensitive and complex issues in a professional and objective manner. Take the initiative when appropriate, especially in the Director’s absence. The Administrative Officer may on occasion be expected to travel between the Muslim Hands partner offices frequently.

As an Administrative Officer you will be responsible for:


Job Specifics

  • Provide administrative assistance to maintain effective communication with partner offices.
  • Produce monthly reports of all the partner offices and assist in developing future KPIs for the ISU team
  • Process correspondence, ensuring that incoming correspondence is dealt with by the director/or on behalf of the director, or other staff as appropriate.
  • Booking and arranging travel including flight booking, accommodations and visa according to the organisation’s travel policy.
  • Manage arrangements for Trustees’ and Sub-Committee meetings, including production/distribution of agenda and papers.
  • Co-ordinate ad-hoc meetings and conference calls including meeting preparations for the director when required - often at short notice.
  • Assist the ISU director in developing, implementing and monitoring the ISU strategy.
  • Assist director in following up agreed action on matters which fall within the director’s responsibility – chasing responses, triggering follow-up action.
  • Typing, compiling and preparing reports, presentations and correspondence
  • Acting as the first point of contact: when dealing with correspondence and phone calls
  • Managing the diary and organising meetings and appointments for the ISU team
  • Liaise with stakeholders, national and international staff confidently either face to face, video conferencing or via the telephone as and when necessary and required.
  • Demonstrate and promote adherence to all Muslim Hands’ Policies, which encourage and support other members within the overseas fundraising offices.
  • Maintain absolute confidentiality regarding the organisation's information and procedures
  • Any other duties as may reasonably be required by the director.


Person specification

  • Preferably educated to degree level or equivalent.
  • Preferred experienced within an administrative role
  • Willingness for overseas travel and out of office hours working.
  • Experience of electronic diary management.
  • Exceptional interpersonal and communication skills, to enable professional interaction with a wide range of contacts, both internal and external offices.
  • Ability to organise and plan own work.
  • Excellent attention to detail, with the ability to maintain a high level of accuracy.
  • A flexible, pro-active approach to work, including the ability to prioritise and re-prioritise.
  • Ability to work on own initiative.
  • Ability to deal with sensitive information with discretion and to maintain confidentiality.
  • Excellent IT skills, including a working knowledge of presentation software packages, preferably Microsoft Office Word, Excel and PowerPoint.

This is a very rewarding position for the right person. If you feel this is you please send your CV with a cover letter explaining why you feel you are suitable quoting the above reference number!!


Deadline for applications is 21st January 2022 however we reserve the right to end the application procedure early should the right candidate be found. 


NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

More about Muslim Hands

In 1993, a community in Nottingham, moved by the devastation of the Bosnian war, sprang into action. A small group of volunteers began collecti... Read more

Refreshed on: 05 January 2022
Closed date: 20 January 2022 at 23:59
Job ref: ISUAO/ISU/UK-R1
Tags: Admin, Management

The client requests no contact from agencies or media sales.