M4, Manchester
M30, Manchester
M28, Manchester
£19,171 - £21,166 per year (equivalent to NJC payscale points 16-21, depending on experience)
Contract, Full-time
Job description

Rare opportunity to join our well-established Freedom Team in both Salford and Manchester, providing 1-2-1 support to help people achieve their goals and improve their physical, mental, social and economic wellbeing. The role includes training, case management support and external supervision. We recruit for values and train for skills, so if you are compassionate as well as competent, and our values resonate with you, please apply. 

Our values: 

  • Belief in people - working with people where they are, focusing on strengths 

  • Dignity for all - kindness, respect and compassion underlie how we work 

  • Opportunity – creating opportunities for people to improve their lives 

  • Diversity – embracing the differences and valuing the contribution of all 

  • Partnership – commitment to working in partnership 

Role Purpose 

Provide structured support for people on the Freedom project helping to encourage and motivate them towards their own goals for progression. Establish and maintain working relationships and pathways with local statutory agencies, charities and other 3rd sector organisations. Establish pathways through Mustard Tree into employment, education and training. Provide crisis support for up to 1 day per week on our busy reception, including referrals to other agencies.

What you will be doing: Job Description 

  • Work in line with our values, providing a consistent and welcoming approach, advocating for Freedom trainees inside and outside the organization, and signpost clients onto appropriate agencies.
  • Coordinate referrals and liaise with external agencies and colleagues to provide pathways into the Freedom Project,
  • Conduct initial meetings and enrol Freedom trainees onto the project including risk assessments and documentation
  • Working with the team to develop and deliver the induction process of new Freedom trainees
  • Manage a caseload, schedule diary and deliver up to 20 x 121 sessions per week as well as telephone update sessions
  • Provide drop in and group activities within the structured programme
  • Use regular outcome measures and tools at every structured 121 sessions as well as writing case studies and reports as required
  • Build and maintain strong relationships with local employers and job centres, encouraging their support of the Freedom Project through placements and training
  • Understand and contribute to safeguarding and risk management using incident and safeguarding forms, attending annual training and escalating issues to the management
  • Ensure effective discharges including person-centred Progression Plans, informed and helpful feedback/references and monitoring next steps as Freedom graduates leave the programme
  • Attend training, research and keep up to date with relevant legislation and local provision of statutory services including housing, , mental health, domestic violence, benefits and budgeting
  • Work to an evidence-informed model of support including Motivational Interviewing through training, external supervision and peer support
  • Provide a point of contact for staff to raise queries and concerns around working with Freedom trainees and helping to mediate any issues
  • Provide regular support to the reception and referrals team, including booking appointments, meeting with clients and drop-ins who need emergency support, and training Freedom trainees in the reception area.

General Work duties:

  • Support trainees to develop ‘work ready’ skills and behaviours i.e. confidence, punctuality, time management, communication, teamwork and initiative
  • Work within health & safety guidelines and Mustard Tree policies and procedures
  • Supporting other staff and departments and providing practical relief cover for work-streams
  • Take responsibility for professional development, attending training courses as required
  • Leading by example, embodying Mustard Tree values and represent the charity as required
  • Contribute towards being an environmentally responsible organisation as part of day to day activities including recycling and supporting ‘paper-lite’ practices
  • Other tasks and duties relevant to the role as required by the organisation

What we are looking for: Person Specification 


  • 2 years’ frontline experience in 3rd Sector supporting people and/or working with vulnerable adults
  • Good verbal and written communication skills, with the ability to proactively listen, and use effective questioning techniques.
  • Effective time management, self-management, diary planning and organisation skills
  • Ability to multi-task, work independently and as part of a team
  • IT literacy including Microsoft Word and Excel, and good administration skills


  • Understanding of health and safety regulations, safeguarding and incident management
  • Experience of delivering a person-centred approach and empowering others to set goals
  • A Levels or equivalent academic level


More about Mustard Tree
Mustard Tree

Mustard Tree has an established track record over the past 25 years, supporting people across Greater Manchester in poverty and facing homeless... Read more

Posted on: 05 March 2020
Closed date: 03 April 2020
Tags: Social Care/Development, Support Worker

The client requests no contact from agencies or media sales.