M28, Manchester
M30, Manchester
£19,171 - £21,166 per year
Permanent, Contract, Full-time
Job description

Mustard Tree is a charity that helps people to learn new skills, find work, secure accommodation. Through our community shops we provide food and the resources needed to create a home. We offer warm, creative and aspirational spaces and opportunities for people to improve their lives.

This role ranges from assisting with reactive crisis support for people for who walk-in, managing referrals from other agencies, as well as providing more structured support for people training on our Freedom Project as they work towards their own goals. In addition, you will be required to provide proactive support working with Housing partners to help people sustain their tenancy.

We are looking for two people to be based at Little Hulton and Eccles. However, there is an expectation that these roles will operate flexibly across all sites and willingness to travel is essential.

We welcome applications from people living in Salford and who are passionate about supporting their local communities.

What you will be doing: Job Description

  • Provide advice and emergency support to people coming into our Community shops.
  • Coordinate referrals into Mustard Tree and manage referral appointments for support in line with the processes and procedures.
  • Manage conflict by maintaining a calm and kind approach when dealing with difficult situations.
  • Work to an evidence-informed model of support including Motivational Interviewing through training, external supervision and peer support.
  • Conduct initial meetings, enrolment including risk assessments and deliver induction sessions for new Freedom Project trainees.
  • Manage a caseload, schedule your own diary, and deliver up to 20 x 121 sessions per week.
  • Support drop in and group activities within the structured Training and Creative programme.
  • Report using outcome measures and tools at structured 121 sessions as well as writing case studies, inputting into database and reports as required.
  • Build and maintain strong relationships with local employers and job centres, encouraging their support of the Freedom Project through placements and training.
  • Contribute to safeguarding and risk management using incident and safeguarding forms, attending annual training and escalate concerns to the management.
  • Ensure effective discharges including person-centred Progression Plans, informed and helpful feedback/references and monitoring next steps as Freedom graduates leave the programme.
  • Attend training, research and keep up to date with relevant legislation and local provision of statutory services including housing, mental health, domestic violence, benefits and budgeting.
  • Establish and maintain working relationships and pathways with other organisations to provide pathways into the Freedom Project, further financial support, employment, education and training.  

General Work duties:

  • Work within health & safety guidelines and Mustard Tree policies and procedures
  • Supporting other staff and sites, providing practical relief cover for work-streams  particularly retail and in the community shops
  • Take responsibility for professional development, attending training courses as required
  • Leading by example, embodying Mustard Tree values and represent the charity as required
  • Contribute towards being an environmentally responsible organisation as part of day to day activities including recycling and supporting ‘paper-lite’ practices
  • Other tasks and duties relevant to the role as required by the organisation

What we are looking for: Person Specification


  • Effective communication and good interpersonal skills, including verbal, written and presentation
  • Enthusiastic and flexible approach
  • Kind and encouraging, and enjoys working with a diverse range of people
  • Able to work on their own initiative as well as work cooperatively across multiple teams
  • Personal accountability with a positive and proactive approach to problem solving
  • A levels, equivalent qualifications or experience and ability to effectively use IT systems
  • Experience in a supervisory role and of managing difficult situations
  • Ability to proactively listen and use effective support techniques.
  • Calm under pressure and proactively manages own resilience and wellbeing
  • 2 years’ frontline experience in supporting people and knowledge of supporting vulnerable adults
  • Effective time management, diary planning and organisation skills


  • Understanding of health and safety regulations, safeguarding and risk management
  • Clean driving license and willingness to drive vans between sites
  • Ability to speak other languages especially Arabic, Farsi, Urdu, Spanish, French, Polish, Russian, Tigrinya 


Deadline: 12 noon 27th April
First assessment day: 30th April

To apply please send us your CV and a cover letter explaining why you would like to be considered for the role and how you meet the requirements specified in the person specification (no more than 2 pages). 

* Please note that applications will be screened to ensure they meet the minimum criteria prior to shortlisting.   

More about Mustard Tree
Mustard Tree

Mustard Tree has an established track record over the past 25 years, supporting people across Greater Manchester in poverty and facing homeless... Read more

Refreshed on: 20 April 2021
Closed date: 27 April 2021
Job ref: FRCO
Tags: Support Worker

The client requests no contact from agencies or media sales.