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Job description

Who we are:

The National Autistic Society is here to transform lives, change attitudes and create a society that works for autistic people.

We transform lives by providing support, information and practical advice for the 700,000 autistic adults and children in the UK, as well as their three million family members and carers. Since 1962, autistic people have turned to us at key moments or challenging times in their lives, be it getting a diagnosis, going to school or finding work.

We change attitudes by improving public understanding of autism and the difficulties many autistic people face. We also work closely with businesses, local authorities and government to help them provide more autism-friendly spaces, deliver better services and improve laws.

Why we need you:

Our Education Rights Service provides impartial, confidential information, advice and support on education rights and entitlements for parents and carers of pre-school and school-age children with autism to help them get the educational support their child needs. Volunteers provide telephone and email support from their own homes.

What you could get out of it:

As a volunteer you will be contributing towards 180 hours per year of free advice to families affected by autism, resulting in parents gaining confidence and children with autism having greater opportunity to receive the support they are entitled to. You will also increase your confidence and skills.

What you will be doing:

As a Volunteer you will be:

  •  Calling and emailing parents, carers and autistic young people who have contacted the education rights service
  • Offering accurate and up-to-date information and advice about educational procedures, provision and entitlements
  • Helping parents and young autistic people get appropriate education provision and providing information on relevant issues
  • Carrying out case work which may include gathering, reading and analysing documents and carrying out research
  • Helping parents, carers and young autistic people to write letters and to prepare for meetings
  • Handling telephone and email enquiries efficiently and appropriately
  • Promptly recording details of interactions on the service’s database
  • Dealing appropriately with confidential information and documentation in line with the service’s policies.

 Some occasional travel to attend training and forums will be necessary.

Skills, experience and qualities needed:

Volunteers need to:

  • Be good communicators, both verbally and in writing, as the role involves providing (often complex) information to the people we support
  • Have excellent telephone skills
  • Have excellent negotiation skills
  • Have excellent problem solving skills
  • Be able to self-motivate and work on their own initiative
  • Organise, prioritise and manage their own time
  • Have positive and flexible approach
  • Be able to deal with people at all levels, using tact and diplomacy
  • Be able to remain calm, even in stressful situations
  • Be reliable, consistent and dependable
  • Have use of own telephone, computer and e-mail


  • A knowledge of education and autism would be desirable, but not essential, as is previous experience of handling confidential documentation and creating own correspondence.

When and where:

Location: Wales, home based.

Time: Four hours per week. You can choose when to make calls and you can spread the hours across one or more days around your other commitments.

Closing date: 18/10/2020


Training dates: complete 8 distance learning modules, spread over approximately 18 weeks and involving about 30/40 hours work in total.

2 day Training, Cardiff.

Support provided by your Education Rights Service Co-coordinator will be ongoing.

For more information about this role, and the Welsh version of the role profile, please visit our website. 

More about National Autistic Society
National Autistic Society

What we do

Find out what the National Autistic Society does to support autistic people and their families acr... Read more

Refreshed on: 28 September 2020
Closing date: 30 November 2020
Tags: Advice, Information, Advocacy

The client requests no contact from agencies or media sales.

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