NCT are recruiting for a critical role of Helpdesk Administrator to provide essential IT support to our staff members, Practitioners and Volunteers. This role will be full time for a fixed period February 2021 - September 2021.
The Helpdesk Administrator will need to respond to support queries and issues, solving problems directly, alongside more senior employees or via a service contract.
The majority of our users are currently home-based using cloud-based applications alongside a remote desktop environment. However there is a requirement for the role to be based in our Bristol office to ensure support with equipment and servers are maintained. During COVID restrictions there may be a requirement to attend the office at least once per week, and post COVID restrictions the role will be based solely from the Bristol office.
This is a fantastic opportunity to be part of the team that enables NCT to be productive with Technology. We are looking for someone who has:
- Demonstratable IT Skills including Microsoft 365.
- A strong focus on customer service skills, including empathy, patience, clarity and a commitment to great service levels.
- The ability to remain effective when working under pressure.
- Excellent problem solving skills, able to investigate, learn, test and solve problems using technology.
Please see the attached job description for further information.
The client requests no contact from agencies or media sales.