Bristol, City of Bristol
£20,000 - £24,000 per year
Temporary, 8 Months Contract, Full-time
Job description

NCT are recruiting for a critical role of Helpdesk Administrator to provide essential IT support to our staff members, Practitioners and Volunteers.  This role will be full time for a fixed period February 2021 - September 2021.

The Helpdesk Administrator will need to respond to support queries and issues, solving problems directly, alongside more senior employees or via a service contract.

The majority of our users are currently home-based using cloud-based applications alongside a remote desktop environment. However there is a requirement for the role to be based in our Bristol office to ensure support with equipment and servers are maintained. During COVID restrictions there may be a requirement to attend the office at least once per week, and post COVID restrictions the role will be based solely from the Bristol office.

This is a fantastic opportunity to be part of the team that enables NCT to be productive with Technology. We are looking for someone who has: 

  • Demonstratable IT Skills including Microsoft 365.
  • A strong focus on customer service skills, including empathy, patience, clarity and a commitment to great service levels.
  • The ability to remain effective when working under pressure.
  • Excellent problem solving skills, able to investigate, learn, test and solve problems using technology.

Please see the attached job description for further information. 

 

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National Childbirth Trust

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Posted on: 08 January 2021
Closed date: 01 February 2021
Tags: IT

The client requests no contact from agencies or media sales.