Customer Insight and CRM Co-ordinator
Salary: London - £28,000 per annum + Excellent Benefits, National - £23,900per annum + Excellent Benefits
Location: London, Bristol and Manchester
The National Housing Federation (NHF) is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people.
Housing associations are social landlords, and are the largest providers of homes for social rents in the country. We and our members, believe that everyone should be able to live in a great quality home that they can afford.
Many housing associations are also developers in their own right, building around a quarter of new homes every year, and build almost all new social housing. Our sector is not-for-profit, investing its revenues into the people and communities we serve.
Interested in housing associations, marketing and data analysis? Want to work in an exciting and dynamic team?
We’re advertising for a Customer Insight and CRM Coordinator to join the NHF’s Member Intelligence team. You’ll primarily be involved in collecting and analysing customer data from NHF events, while also helping to shape systems and processes to collect, maintain and utilise member data effectively. We’re looking for someone who has strong communication skills, is able to work collaboratively with various colleagues, and who will put members at the heart of everything they do.
The NHF has recently published its equality, diversity and inclusion strategy, which was co-created with staff . We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work. The NHF is committed to ensuring our workforce reflects the diversity of the society in which we live and encourage applications from people of all different backgrounds, regardless of all protected characteristics or social background.
We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
Closing date for applications: 28 January 2021
Interview date: 10 February 2021
Please note: if we receive a high number of applications, we reserve the right to close the advert, before the closing date