You will be responsible for supporting all aspects of IT and network management across the organisation. As a key member of a small team with a wide remit, you will be able to learn new skills in a friendly and supportive environment. You will meet and work with staff right across the organisation, and be exposed to a wide range of IT platforms and services.
You will support teams working both in our office and remotely, setting up and maintaining hardware, troubleshooting with users and performing monitoring and housekeeping. You will also work closely with our Salesforce Manager to support data processes, reporting and analysis across all teams. You will be a key part of work to drive forward digital transformation across the charity, ensuring our distributed team can work effectively and efficiently to deliver our mission.
You will be based in London and will be expected to work from the office at least two or three days per week, to support the set up and maintenance of hardware and systems. However, you will also be able to work flexibly from home the remainder of your time under our home working policy.
What we’re looking for
You will have at least a year’s experience of providing technical first-line IT support in a Windows/Remote Desktop environment, as well as experience supporting the use of CRM applications – ideally Salesforce. Most importantly, you will have an investigative mind, strong attention to detail and the ability to provide effective and friendly support to colleagues with differing levels of ability.
Why our work is so vital
Poor literacy and resulting inequality is not inevitable. The National Literacy Trust improves the reading, writing, speaking and listening skills of those who need it most, giving them the best possible chance of success.
We make society fairer. Poor literacy creates social and economic inequality. The one in six adults in the UK with poor literacy earn less, are less likely to vote and more likely to experience health inequalities.
We enable social mobility. A child without literacy skills can’t succeed at school, and as an adult they will be locked out of the job market. The pattern is intergenerational and starts at birth.
Our work is targeted at communities with the highest levels of disadvantage and the lowest levels of literacy. We support thousands of schools and early years settings, bringing in wonderful partners like the Premier League and the nation’s best publishers who bring literacy alive. We campaign to make literacy a priority for our nation’s leaders. Our research and analysis make us the leading authority on literacy and drive our interventions.
What we offer you
As well as a competitive salary, we offer benefits including a generous leave allowance totalling 39 days (including bank holidays and office closure between Christmas and New Year), pension contributions of 8% of annual salary, a cycle to work scheme, employee assistance programme and other health and wellbeing benefits.
We support flexible working and promote a workplace where you can be yourself and contribute to our success, whoever you are.