SE1, London

£31,158.40

Permanent, Full-time

Job Description

Coordinators are responsible for managing a team of sales staff, providing initial and on-going training and development. As part of a team of three, they oversee the running of the Contact Centre, monitoring sales and customer service performance to enable team members to provide a high quality service to customers who are booking tickets, seeking information regarding the National Theatre’s on and off site activities, and booking other services the National Theatre provides.

Dealing with customer service issues especially around the incoming of a performance, maintaining performance plans and ensuring tailored services are given due attention, they guarantee that the daily operation is effectively supervised.

We’re looking for candidates who are highly motivated and able to identify and achieve sales and customer service targets, and have experience of Contact Centre and Customer Relationship Management systems.

If this sounds like you, please get in touch via the link below:

Appointment Procedure
Please note that applications can only be considered if they are submitted through the National’s Online Recruitment System, and returned by the closing date.

To apply for this vacancy please follow the link below. 

The closing date for the receipt of completed application forms is: 12:00 noon, Monday 25th March 2019

For any queries, please contact the HR Department.
 

We encourage applications from all sections of the community and in particular those which are currently under-represented at the NT including BAME & disabled candidates.


HR Department 2019

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