Greater Manchester

£20,400 Part Time (3 days) per year (FTE £34,000)

Permanent, Contract, Part-time

Digital Product Coordinator

About the organisation

National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end violence against sex workers.’ NUM provides a mechanism... Read more

Job Description

We are looking for a Digital Product Coordinator (DPC) to work with us on the scale up our safety platform and digital products for sex industry workers who are victims of crime across the UK. 

After a successful grant application to the National Lottery Community fund we are embarking on a 3-year project to improve the user experience for our members and enhance service deliver through digital innovations.  The DPC will work with the Digital Research Coordinator (DRC) and others across teams and engage with NUM members, organisations, leaders and scholars who may also be active adult industry experts.

This is a part-time post with the intention of retaining the right person on the NUM team beyond the 3-year funded project, to continue to maintain existing digital products and develop new services that promote our mission to ‘end violence against sex workers.’

QUALIFICATIONS SKILLS AND EXPERIENCE:

  • You will be experienced in producing digital products and working on digital projects;
  • A degree or equivalent experience in computer sciences is preferred;
  • You have a passion for UI/UX and experience building technical production and managing product prioritization and roadmaps;
  • Coding and web development experience in relevant and up-to-date languages (e.g. Java/Javascript, HTML/HTML5, CSS, SQL) in order to troubleshoot the development of digital products;
  • Familiar with omnichannel CRM and automated email management;
  • Experience of business development integrations: Feeds, APIs, tag manager, display advertising, co-registration, affiliate and direct deal integrations;
  • Skilled in the negotiation of external contracts and management of contracted work.

Understanding of the diversity of sex industry work and a sensitivity of the complex issues of violence against sex workers alongside an awareness of sex worker rights and issues. Experiences in and from sex industries is an asset.

PERSONAL ATTRIBUTES AND STRENGTHS:

  • Have a thorough understanding of web development, coding and layout;
  • Keen ability to work independently, show initiative and take ownership of your work.
  • Natural problem-solver with a bias to action. Be a strategist ad planner;
  • Excellent judgement, poise and professionalism, and ability to represent the charity to external partners;
  • Able to manage a project, work across teams and meeting deadlines when there are competing interests and time constraints;
  • Drive to see what is coming around the next corner and plan for what ifs;
  • Ability to understand the importance of confidentiality and maintain this to a high level;
  • Flexibility and willingness to take on new tasks when required;
  • Resourceful, able to deliver with limited resources.

DUTIES AND RESPONSIBILITIES:

The Digital Product Coordinator ‘s mission will be to contract and coordinate external companies to build digital products that serve our members, create efficiencies in our internal processes and have a positive social impact. You will work alongside NUM members (users) and NUM staff teams using quantitative and qualitative data to identify pain points and recognize potential improvements to user experiences. 

You should have experience within the product area and be comfortable with the following activities:

  • Assisting in implementing the product strategy and vision, communicating clearly to ensure buy-in from all teams;
  • Assessing value, developing cases, prioritising and validating user stories, epics and themes to ensure work focuses on maximum value in line with product strategy;
  • Working with stakeholders to estimate value and beneficiary outcomes;
  • Tracking success of the project and reacting to data insights. Database management and conversion;
  • Day-to-day working alongside the NUM teams, gathering information and communicating product changes;
  • Keeping to agreed budgets with the understanding of the limitations of funded projects;
  • Providing backlog management, iteration planning and managing developers;
  • Leading multi-variant testing for conversion optimisations;
  • Managing teams and workloads in ASANA and other work management systems within NUM.

Commitment

If you are passionate about ending violence against sex workers and support the full decriminalization of sex industry work, we would love you to join us. We expect our staff team to hold true to our core values of compassion, contribution, integrity and inclusion.

How to Apply:

To apply please submit your CV (3 pages maximum) and cover letter (4 pages maximum) by 5pm on Friday the 20th September 2019.  Your cover letter should set out why you are interested in the post and demonstrate with specific examples from your experience and qualifications how you are the right person for this role. Please also include 2 references (including your most recent employer) and an indication of when they can be contacted.  We will contact successful applicants by 5pm on the 23rd September 2019 and interviews will take place on Wednesday October 2nd 2019 at our head office in Central Manchester.  Please note that if you do not hear from us by the 24th September 2019 you have unfortunately been unsuccessful in your application this time.  Due to limited capacity we are not able to make contact with unsuccessful applicants.

Important dates:

September 20th 2019 by 5pm - closing date for applications

Monday September 23rd by 5pm - successful candidates notified

Wednesday October 2nd 2019 - Interview Day (the interview date is fixed and non-negotiable and candidates must be able to attend in person).

Start date for this role: TBE

Further information visit our website - National Ugly Mugs

If you have any specific access requirements or any questions in relation to the role, please contact us at our head office.