London, Greater London
£47,000 - £52,000 per year
Permanent, Part-time, Full-time
Job description

We are a small and ambitious organisation, and our new Head of Policy will need to be an agile leader, capable of inspiring others both internally and externally, but also willing to roll up their own sleeves and get the job done.

The ideal candidate will:

  • Be effective relating to the most senior leaders in health and care and to charity colleagues, health professionals, researchers, funding partners, patients and service users

  • Be critical, but constructive; independent but well-networked; credible, but pragmatic

  • Be comfortable making decisions – we are a small organisation and rely on our senior leaders’ experience and good judgement

  • Be curious and willing to learn - about the work of our members, about what it’s like to work in health and care, and to live with ill health

  • Be a natural communicator – our influence comes from sharing our insight and values through conference speeches, workshops, blogs, and traditional and social media

  • Be able to work with and get the best out of experts and advisors

  • Be confident managing multiple projects at pace, on time and on budget – often working with external consultants and staff in member organisations as well as with our internal team

  • Be happy working in a small team – we’re too small to work in departments or to worry about seniority – we need to make things happen together.


We appreciate that this is an ambitious list – we don’t expect people to be equally strong across all these dimensions and we are happy and keen to develop people who have the right attitude and want to grow in and with this role.

The job description below sets out some of the key areas of responsibility we envisage for this role, but it is important to note that we are a busy and growing organisation, therefore the responsibilities set out should not be considered exhaustive and it is important to be aware that roles and responsibilities are likely to evolve over time. We envisage the post holder to hold line management responsibility in the medium term.





Influence policy and practice across health and care

  • Keep abreast of key issues and influencers in health and care in England

  • Identify opportunities for influence and develop and implement constructive and credible policy positions and influencing strategies

  • Build and maintain a network of decision makers and allies, and develop and nurture partnerships to achieve our ambitions

  • Participate in high-level meetings on behalf of National Voices ensuring our values, insights and positions are reflected

  • Work closely with our members – understand and deploy what they know and do, and share opportunities for influence

Develop and use insight

  • Work with staff, consultants and partners to support the development of National Voices’ insight function, ensuring that we are informed by the experiences of people living with mental and physical ill health and disability

  • Manage projects and programmes, working in partnership as required, putting in place streamlined and effective systems for timely, high-quality delivery

  • Turn the insights we generate through our project work into arguments and influence

Grow National Voices, its impact and partnerships

  • Build relationships, and common ground with members, partners and funders

  • Spot opportunities for collaboration, partnership and income generation that can support the delivery of National Voices’ strategic priorities

  • Turn ideas and ambitions into concrete proposals and funded projects

  • Plan confidently and realistically, be accountable for delivery, and make sure we finish and complete

Communicate and engage

  • Work all available communications channels to land our insight and messages

  • Design and run lively and productive events and engagement with our members and others

  • Support members, partners, patients and service users and staff to contribute their knowledge, practice and assets to National Voices’ work

Help to lead National Voices

  • Be a senior member of a small team, taking responsibility for managing and developing our people and organisation

  • Aim high, and lead with ambition and creativity – propose what we could do differently and how we could grow

  • Model behaviours of inclusivity, compassion, curiosity and accountability, creating a high support, high challenge environment

  • Take responsibility for money – how we raise income and how we spend it

Person specification

All candidates will be assessed against the following criteria, please use specific examples when applying, focussing particularly on the experience, knowledge and understanding required for the role.

Values, attitudes and behaviours

  • Passionate about National Voices’ mission and work

  • Proactive, flexible and responsive

  • Comfortable working in a team, as well as under own initiative

  • Able to think and act creatively to solve problems and challenges

  • Committed to reducing inequalities and understanding diversity

Skills and abilities

  • Excellent policy, research and influencing skills

  • Strategic and analytical thinking

  • Able to react quickly and confidently in unclear situations and in changing circumstances

  • Exceptional interpersonal and relationship management skills

  • Strong organisational skills: able to manage teams, projects, budgets and workload

  • Impeccable and engaging written and oral communication skills

Experience, knowledge and understanding

  • Substantial experience of leading and implementing policy and influencing strategies: with experience across research, policy development, public affairs, and communications

  • Significant experience of developing and implementing complex and high-profile projects and partnerships

  • Substantial experience of using a range of communication tools and communicating with diverse audiences – from senior influencers to people and communities

  • Experience of building consensus and working in situations of controversy and conflict

  • Experience of working in a fast-paced environment across a number of priorities at once

  • Experience of working with and through networks and partnerships

  • Experience of working on health and social care issues and with the voluntary sector – with strong subject expertise in areas of health or care policy

  • Experience of working directly with people and communities, and engaging individuals with lived-experience in policy and influencing

Application guidance

Please complete the National Voices application form and include a covering letter (no more than two A4 pages) explaining why you are suitable for the role, with particular reference to the experience, knowledge and skills identified in the person specification.

Please state your current salary and any notice period to which you are committed.

Please specify any access or other requirements of which we need to be aware for the interview.

Applications should be emailed to Patrick Ryan, please refer to Application Pack for email details.

Patrick can also be contacted with any further questions.

The deadline for applications is noon on Wednesday 29th January.

Interviews will take place on Thursday 6th February.

Details of an interview task will be emailed to you on Friday 31st January.

More about National Voices
National Voices

National Voices is the coalition of health and social care charities in England. We work for a strong patient and citizen voice and services bu... Read more

Refreshed on: 22 January 2020
Closed date: 06 February 2020
Tags: Policy/Research

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