N1, London
£31,151 per annum, in London (or £27,542 per annum outside of London)
Contract, Full-time
Job description

Full-time (35 hours per week) job share or substantial part-time applications welcome 
 

Society Building, London N1, with flexibility to regularly work from home/home-based, with occasional travel to the office in line with NCVO’s flexible working policy or home working policy if outside London

NCVO is transforming the way it works. With a new strategic direction and leadership team, we are determined to work with our members so that charities and volunteering can thrive. As the country recovers from the Covid-19 pandemic and renews itself, charities and volunteering aren’t just vital support systems for communities in need – they’re at the heart of how people want to lead their lives.

We’re looking for a vibrant, well organised Practical support project coordinator with a flair for multi-tasking and excellent interpersonal skills. The successful applicant will be joining a dynamic team where we put our members at the heart of everything we do. We have an extensive portfolio of support from ad hoc enquiries to large consultancy projects, training and more.

Broadly speaking this role is made up of two parts.

Supporting and coordinating the wind down of NCVO’s Trusted Charity Mark alongside the Head of Practical Support. You will be dealing with day-to-day enquiries for those that have already started their accreditation journey and liaising with assessors accordingly. You will track our customers progress toward Trusted Charity by updating our CRM system and programme monitoring documentation, extracting and presenting information as required. Alongside this you’ll be issuing refunds and raising invoices, a sound understanding of basic financial systems would beneficial.

This role also works very closely with the Practical Support manager where you’ll be managing numerous enquiries. This would involve desk research, developing template responses for frequently asked questions and responding to enquiries via email and phone.  You will also support the Practical Support Manager with the integration of Trusted Charity into NCVO’s broader practical support offer.

You’ll be liaising with both internal and external audiences ensuring we provide excellent customer service and responding to their varied needs. Your time management and organisational skills will be second to none with an eye for detail and the ambition to improve systems, work efficiently and meet agreed deadlines.

NCVO is fully committed to equity, diversity and inclusion in our sector.  We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities.  We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented in NCVO. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification, will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

How to apply

Please visit our website for more information and to apply.

Closing date: Midday, Friday 19th March 2021
Interviews: Monday 29th March 2021

About NCVO

NCVO supports volunteering and charities.

We believe that the work of volunteers and charities make our communities stronger and the world around us better, for everyone.

Our members are at the heart of our mission. We work collaboratively with our 15,000-strong network of national and local charities and voluntary organisations. We share practical support and new insight so that people and organisations can focus on making a difference. And we work alongside our members to ensure that the essential role of volunteers and charities is widely recognised.

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922

Benefits for NCVO employees

NCVO offers attractive benefits including: 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and the option to purchase up to 5 more days each year, take 35 hours of volunteering leave per year, subsidised gym membership, season ticket loan, flexible working including opportunities to work from home/off-site, generous contributions to a stakeholder pension scheme and training and development opportunities. We are located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal. 

More about NCVO
About
NCVO

NCVO champions the voluntary sector and volunteering because they’re essential for a better society. Each day, millions of people make a ... Read more

Refreshed on: 08 March 2021
Closed date: 19 March 2021
Tags: Admin, Project Management