Birmingham, West Midlands
Glasgow, Glasgow City
Shoreditch, Greater London
£25,696 - £32,865 per year
Contract, Full-time
Job description

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.


Advice and Guidance Helpline Officer

London, Birmingham, Glasgow or Belfast office or home based (UK)

£25,696 - £30,428 (Glasgow, Birmingham or Belfast office or home based)

£28,130 - £32,865 (London office based)

35 hours per week

Maternity cover – approximately 12 months


We are looking for an experienced Helpline Officer to join our thriving team. The Helpline provide a first point of contact for families, carers, young people and professionals, taking a child centred approach in providing information, guidance, signposting and referrals. Working alongside other Advice and Guidance teams and our internal specialists there will be some casework including DLA and PIP claims and appeals, and education plans and complaints.


The Helpline is available Monday-Friday 9am-5pm by phone, text, email, web chat and BSL video relay interpreting.


You will have excellent communication and listening skills and experience of providing accessible rights based information and advice to members of the public. You will have experience of advising on disability related issues, including benefits and education (SEN), via phone, email and other digital channels. The successful candidate will receive a full induction and training, including deaf awareness and British Sign Language (BSL) along with continuous learning and development opportunities.


To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.


Currently, the application process works best on desktop / laptop devices. 


The closing date for applications is on Monday, 1 February 2021 at 23:59.


We expect interviews to be held remotely on Friday, 12 February 2021. 


A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 


We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 


We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.


The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 


We are also committed to promoting work-life balance amongst our staff.

Posted on: 18 January 2021
Closed date: 01 February 2021
Job ref: CYPF-238
Tags: Advice, Information