Birmingham, West Midlands
Glasgow, Glasgow City
Shoreditch, Greater London
£33,134 - £43,279 per year
Permanent, Full-time
Job description

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.


Advice and Guidance Welfare Benefits Manager

London, Birmingham, Glasgow or Belfast office or home based

£33,134 - £39,218 per annum 

(Glasgow, Birmingham or Belfast office or home based)

£36,517 - £43,279 per annum 

(London office)

35 hours per week



We are looking for an exceptional self-starter for this new Welfare Benefits Manager role. 


The post-holder will join our thriving Advice and Guidance department which comprises of Helpline, Advice and Guidance Officers and an Education Appeals team. The teams’ provide information, advice and guidance for deaf children, young people, families, carers and professionals, taking a child centred approach, on a range of subjects including education, communication, social care, discrimination, independence and welfare benefits.


The successful candidate will be responsible for leading the implementation of the department’s ambitions in meeting National Deaf Children’s Society’s strategy, specifically in relation to Welfare benefits.  They will lead the development and delivery of specialist Welfare benefits services and ensure that accessible, good quality welfare benefits related information, advice and guidance is available to our beneficiaries through a variety of channels, largely digital.  


The role will include planning and delivering targeted welfare benefits advice and guidance sessions to different audiences using a variety of channels and line manage the Advice and Guidance Appeals Specialist (Benefits), fixed term contract, and oversee their case load.


You will have significant experience of delivering complex advice and guidance in Welfare benefits, to families and young people within the third or public sector, or equivalent (including digitally). You will have excellent in-depth knowledge and understanding of the policy and political context in which services, specifically welfare benefits, operate across the UK. 


You will also have excellent communication and influencing skills, experience of managing partnerships and in designing and delivering accessible training to different audiences, using a range of formats. 


The successful candidate will receive a full induction and training, including deaf awareness and British Sign Language (BSL) along with continuous learning and development opportunities.


To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.


Currently, the application process works best on desktop / laptop devices. 


The closing date for applications is on Monday, 1 February 2021 at 23:59.


We expect interviews to be held remotely on Thursday 11 February 2021. 


A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 


We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 


We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.


The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 


We are also committed to promoting work-life balance amongst our staff.

Posted on: 18 January 2021
Closed date: 01 February 2021
Job ref: CYPF-239
Tags: Advice, Information