Head of Website Operations
National Deaf Children’s Society (NDCS)
Salary and location: £41,183 - £48,046 per annum (London office) or £37,888 - £44,752 per annum per annum (Birmingham, Belfast or Glasgow office or home-based UK)
Contract: Full – time (35 hours per week) / Permanent
Help transform the way we work to accelerate our vision of a world without barriers for every deaf child.
We are the National Deaf Children’s Society (NDCS), the leading charity for deaf children. We’re here for every deaf child who needs us – no matter what their level or type of deafness or how they communicate. Our vision is a world without barriers for every deaf child. Together we overcome the social and educational barriers that hold deaf children back.
We’ve come a long way in our journey to be more digitally focussed with regards to how we work with deaf children, young people and their families. The onset of the pandemic showed how we could pivot to “do” digital to deliver services to more people than ever online. We’ve never reached so many people as we do now. Around four times more people are accessing our online services than before the pandemic, all thanks to the effort and drive of everyone working together to create new, innovative ways to deliver our services.
If we’re going to achieve our vision of no deaf child left behind by 2030, we need to be doing even more. We can't just 'do' digital we need to ‘be’ digital. We are also creating a new customer impact and transformation hub which aims to put customer experience at the heart of all our delivery.
The newly created Head of Website Operations will oversee the development and maintenance of the websites for the NDCS, including its main corporate website and the Buzz website designed for young deaf people and associated strategy, plans and prioritisation. You will provide leadership to deliver a best-in-class user experience, content and personalisation in support of member growth and activation.
You will support the overall proposition for defined customer / member segments with personalised member experiences, an easy-to-use website and great user journeys, which is optimised for search and member access. You will play a key leadership role in the design, development and constant refinement of the website strategy as well as its implementation using data and insight to guide plans.
This is a unique opportunity to build the department and recruit posts such as: design resource, web support & project managers and planning resource. The team works closely with the content and information teams who will write/provide content, guided by what is required for optimised search and the IT team for security and integration with other systems (the website build is done externally).
We seek someone with substantial website management experience at a senior level with a strong understanding of customer experience design and user journey mapping and demonstrable expertise in using this to refine the online experience to meet customers’ needs. You will come with significant understanding of site optimisation for SEO and using data to improve the site’s ranking. You will also have in-depth knowledge of setting requirements and managing third parties to deliver them. You will have demonstrable experience in developing, implementing and refining testing plans for various web solutions, with strong attention to detail with an analytical mind and outstanding problem-solving skills.
You will also need to be proficient with data structures and how they inform personalised user experiences, with a deep understanding of digital tracking and analysis tools. Strong stakeholder management and influencing skills, across functions is a must, as is demonstrable drive, tenacity and self-motivation to cut through obstacles.
Ultimately, we seek someone with a high level of professional credibility, who is self-motivated, emotionally resilient and able to cope successfully in challenging and stressful situations.
This position is 35 hours per week, however with the responsibility this post incurs you will be expected to work those hours as necessary to fulfil your duties. There is a requirement to be contactable outside office hours.
We encourage applications from all backgrounds and are committed to creating an organisation that is made up of staff with diverse skills, experiences and abilities.
The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.
A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.
We strive to provide an accessible recruitment process. If a disability or long-term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in your application
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
To apply for this role, you will need to submit the CV and personal statement outlining how you meet the person specification criteria. Applications will go directly to our recruitment partner.
Closing date for formal applications: By 9am, Monday 14th February 2022.