Shoreditch, Greater London
£20,286 - £24,344 per year
Permanent, Full-time
Job description

Supporter Care Administrator


£20,286 - £24,344 per annum

35 hours per week




The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people. We are almost wholly reliant on income received from supporters and donors to the charity. Looking after these supporters is crucial. 


Working in the Fundraising and Communications department, the Supporter Care Administrator will be responsible for dealing with enquiries from the charity’s supporters and members of the public, delivering excellent supporter care to all.  This involves working with internal colleagues and external fundraising agencies to manage supporter care processes effectively including all areas of administration.  


In addition, the Supporter Care Administrator will ensure that processes are in place so that supporters’ donations are added to the organisational database, banked and thanked in a timely and accurate manner, and that complaints are dealt with appropriately. The post involves significant database work so close attention to detail and accuracy is important. 


You will have experience of working in a fast paced customer care environment, ideally within a charity, be an effective communicator and a confident user of Excel and Word. Previous database experience would be preferable. 


To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.


Currently, the application process works best on desktop / laptop devices.


The closing date for applications is on Wednesday 10 March 2021 at 23.59.


We expect interviews to be held via Zoom on Monday 22 and Tuesday 23 March 2021.


A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 


We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 


We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.


The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 


We are also committed to promoting work-life balance amongst our staff.



Posted on: 19 February 2021
Closed date: 10 March 2021
Job ref: F&C-254
Tags: Admin, Fundraising