Birmingham, West Midlands
£24,092 per annum
Permanent, Full-time
Job description

Helpline Deputy Manager / Mental Health Support

Hours 37.5 hours per week

Location: Birmingham

Salary £24,092 per annum


Our client is a leading provider of mental health services in Birmingham and the West Midlands. They offer high quality services that support both recovery and wellbeing and they actively work with people so that they can be in control of their lives. With respect for the individual at the forefront of all the work they do, our client has a well-earned reputation for excelling in quality.


With over 50 years’ experience of supporting people with mental health difficulties within their local communities, they always strive to challenge the stigma that surrounds mental distress.


Our client’s Helpline service is aimed at service users and their carers living in Birmingham and Solihull, to offer a range of interventions to support individuals who are experiencing psychological distress and/or a mental health crisis. Additionally the service has been designed and developed to help reduce the burden on statutory services including A&E departments and the police.


The role: 

The Deputy Manager for the Helpline service will provide support to a team of Helpline Intervention workers and volunteers with the day to day management of the Helpline Service.


The Helpline Service is a 7 day a week service operating between the hours of 9am -11pm and requires a member of the management team present at all times.  Under the direction of the service manager you will support the running of the Helpline service in line with contractual requirements, our client’s Vision and Values, its Operating Policy and Procedures, and any relevant legal requirements.


About you: 

The successful candidate will possess the following skills and experience;


  • Experience in a supervisory role.

  • Previous experience of working either in a voluntary or paid role within the Health and Social care sector.

  • A positive attitude to people who have experienced mental health difficulties.

  • Experience of managing challenging situations and working under pressure.

  • Excellent verbal and written communication skills.

  • A flexible approach in terms of your working hours which will include evenings and weekends.



Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training Programme. 


Our client’s people are key to the success of the organisation and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties and they particularly encourage applications from Black, Asian and minority ethnic members of their local community who are currently under-represented at management level.


If you wish to apply please provide a detailed explanation of how you feel that you have the skills and experience required for this position.


The closing date for applications is 14 December 2020

Interviews will take place on 21 December 2020  

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Posted on: 02 December 2020
Closed date: 14 December 2020
Job ref: NTXEF569537
Tags: Advice, Information, Care Management