Birmingham, West Midlands
£21,183 per year
Permanent, Full-time
Job description

Helpline Worker 




37.5 hours per week

The helpline is open 7 days per week hours 9 am to 11 pm

Our client is a leading provider of mental health services in Birmingham and the West Midlands.

As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through their helpline service and the Talking Space Crisis Café. The helpline service is aimed at service users and their carers living in Birmingham and works alongside the Talking Space Crisis Café to offer support to people who are experiencing crisis and need to speak to someone face to face.

You will be providing advice and signposting for people calling the Helpline as well as providing face to face support to those accessing other services, such as the drop-in service and the Crisis Café. The support offered will include (but is not exclusive to) receiving referral calls from people who may be experiencing crisis, people looking for more general assistance and information about services, carers looking for advice and services, and other community support services. You will provide appropriate information about their services and/or signposting to external partner agencies.

You will be working in a community focused way to ensure that local organisations are aware of the provision, ensuring that you retain close and effective links with local organisations as well as keeping up to date with any pertinent changes to local provision.

The helpline is a 7 day a week service from 9am -11pm Under the direction of the service manager you will support the running of the service in line with contractual requirements, their Vision and Values, its operating Policy and Procedures, and any relevant legal requirements.

You will have at least experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach. If you feel that you meet the requirements of this position we would like to hear from you.

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our client's people are key to the success of the organisation and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.


The closing date for applications is Sunday 19th December 2021

Interviews will take place on Wednesday 12th January 2022

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Posted on: 19 November 2021
Closed date: 19 December 2021
Job ref: NTXAX689352
Tags: Social Care/Development, Social Work