Income Advisor (Universal Credit and Welfare Reform)
£19,047 – £21,399
Castle Vale, Birmingham
Hours: Full Time
Our client has a fantastic opportunity for you to join their Income team as an Income Advisor.
You will be working at the front line of service delivery, providing support and assistance centred around Income and arrears management.
The successful Income Advisor will ideally:
Have the ability to work under pressure to meet deadlines whilst maintaining customer excellence
Have a good working knowledge of Universal credit and welfare reform
Be confident dealing with customer face to face or by telephone (inbound and outbound)
Demonstrate resilience in a challenging environment
Have the ability to work as part of a team and engender positive approaches to team working
Be organised; having the ability to maintain manual and computerised filing systems
Be a self-motivated problem solver
Be able to interpret rent account information and action accounts appropriately
Be familiar with IT applications including Word, Excel, Outlook and Orchard
In return they offer a great team environment, free parking, flexible approaches to work, opportunities to learn & improve, a defined benefit pension scheme and a health cash plan.