Birmingham, West Midlands
£19,047 - £21,399 per year
Permanent, Full-time
Job description

Income Advisor (Universal Credit and Welfare Reform)

£19,047 – £21,399

Castle Vale, Birmingham

Hours: Full Time

Contract: Permanent


Our client has a fantastic opportunity for you to join their Income team as an Income Advisor.


You will be working at the front line of service delivery, providing support and assistance centred around Income and arrears management.


The successful Income Advisor will ideally:

  • Have the ability to work under pressure to meet deadlines whilst maintaining customer excellence

  • Have a good working knowledge of Universal credit and welfare reform

  • Be confident dealing with customer face to face or by telephone (inbound and outbound)

  • Demonstrate resilience in a challenging environment

  • Have the ability to work as part of a team and engender positive approaches to team working

  • Be organised; having the ability to maintain manual and computerised filing systems

  • Be a self-motivated problem solver

  • Be able to interpret rent account information and action accounts appropriately

  • Be familiar with IT applications including Word, Excel, Outlook and Orchard


In return they offer a great team environment, free parking, flexible approaches to work, opportunities to learn & improve, a defined benefit pension scheme and a health cash plan.  

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Posted on: 08 January 2021
Closed date: 18 January 2021
Job ref: TPGQP575668
Tags: Advice, Information, Finance