Worcester, Worcestershire
£20,866 - £23,184 per year
Contract, Temporary, Full-time
Job description

Neighbourhood Assistant (6 month contract)

Location: Worcester

Salary: £20,866 - £23,184


Are you a people person?


About the role


An exciting opportunity has arisen to join the Communities & Neighbourhoods team as a Neighbourhood Assistant on a six month fixed term basis.  You will provide support and assistance to the Communities & Neighbourhoods team to enable the provision of an effective and customer focused housing management service.


You will help and advise customers in issues relating to their tenancy including; repairs, maintenance, neighbour disputes and general housing needs.  You will also assist with booking and scheduling appointments, including tenancy sign ups, routine visits and telephone call backs and work with the other teams and providers to facilitate the speedy re-let of vacant properties.


They want somebody who has:


Experience of working in an administrative/business support role and working closely with customers.  Previous experience of working within a housing team is desirable but not essential.


As part of the role, you will be dealing with their customers on a regular basis, therefore, you must be customer focused and have excellent communication skills.  This is a busy role where you will have to multi-task and so first class organisational skills with the ability to meet deadlines is essential.


You may have to visit sites or other Group offices, for that reason you are required to have a driving licence and the use of your own vehicle or have alternative means of getting to the required locations


Who  they are


Our client owns and manages 45,000 homes across the Midlands, with a portfolio that includes social and affordable rent and shared ownership houses. The group has G1 governance and V1 financial viability ratings from the Regulator of Social Housing and was the second largest housing association builder completing 1,598 new homes in 2018/19. They are committed to making a real and positive difference to the lives of local customers and the communities they live in.


Working with them is more than just a job. They value the contribution that their colleagues make to their business and offer lots of opportunities for you to get involved - from networking groups through to fun community and social events.


They aim to attract, develop and retain the best people so, along with your generous salary they also offer a great range of benefits. 


The Group is committed to their employees working flexibly where they can and they are keen to attract talent from diverse backgrounds.  If you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with them at the interview stage.  After all, they want to attract the best people to work for them and they know that one size does not fit all.


The Group are currently reviewing all terms and conditions of employment and harmonising salary structures, therefore these may be subject to change. Please note should this become a permanent role it will not be re advertised.


If this sounds like the place for you then they’d love to hear from you. 


If they receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.


Our client is committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.


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Posted on: 12 August 2020
Closed date: 19 August 2020
Job ref: NTXMN540895
Tags: Housing Management