Leicester, Leicester
£36,414 per year
Permanent, Full-time
Job description

Tenancy Sustainment Team Manager 

Location: Leicester – with some travel to our other offices

Salary: £36,414            

Hours: 35 hours per week

Full time - Permanent position


Our client is an award winning provider of affordable, quality homes, but their business is about more than property – it’s about people. They aim to put their residents at the centre of everything they do and offer first class services to all.


Their business is built around decades of experience in the social housing sector across the Midlands, London and the South East. They hold a stock of more than 23,000 homes and employ 600-plus staff.


Their success and plans for the future would not be possible without their dedicated team of staff. Every one of their employees helps to make a positive difference to the lives of their residents.


They currently have an opportunity for a Tenancy Sustainment Team Leader based in their offices in Leicester and they want to hear from you if you:


  • Can demonstrate that you put customer welfare as your priority.    

  • Have lead and managed a large team to deliver KPIs and operational needs 

  • Are a great role model in terms of attitude, work ethic and personal development    

  • Are solutions focused and find ways to drive continuous improvement    

  • Can follow policy as well as looking for ways to improve their ways of working    

  • Have a clear understanding of Welfare Reform and Tenancy Sustainment best practice.    

  • Can build relationships across the business and with external partners     to drive the successful completion of targets and action plans     

They understand that the best candidates for this role may not have a background in Social Housing and they are prepared to deliver a full programme of training and support to bring you up to speed with how they do things. However, there are some skills that you MUST have in order to be considered.


  • You must be able to take accountability for delivering an excellent service and support your team to achieve this     

  • You must have a positive, can do approach and be visible to your team.    

  • You need to understand when to stick to the rules and when you need to work flexibly    

  • You need to be able to manage your team and celebrate successes and well as manage poor performance         

  • You need to love good challenge and be prepared to work hard every day     

Please note that there is no staff parking attached to this role. There are car parks nearby and limited free parking around the area.


There are great public transport links into the city of Leicester and we are a 10 minute walk from the central bus station and a 30 minute walk from the strain station – think of your step count! The city is also well connected by 3 park and ride services.


For this role you may be expected to travel.  You will be able to claim for all travel expenses, fuel or public transport, via the online expenses system and these payments will appear as expenses on your monthly payslip.


Our client reward their staff for their dedication by offering competitive salaries and an excellent range of employee benefits including:


  • 26 days annual leave entitlement on joining, plus bank holidays, (pro-rated for part time roles)

  • Opportunities to develop your career through training, including gaining professional qualifications, career coaching, mentoring etc.

  • Generous pension scheme

  • Health cash plan     

  • Perkbox     - High street discounts

  • Health and Wellbeing initiatives     

As a Disability Confident and Equal Opportunities Employer, our client welcomes applications from all suitably qualified candidates including those from minority groups and with a disability.  




Closing date: Midnight 19th August 2019

Interviews: Week commencing 26th August 2019

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Posted on: 01 August 2019
Closed date: 19 August 2019
Job ref: NTXEE447148
Tags: Housing Management