£20,000 plus a car allowance £2,000
Permanent, Full-time
Job description

Visiting Support Coordinator - Weekends

Bedford - Hybrid

Part Time (23 hours per week)


Salary: £12,432 with car allowance of £1,240


Every Weekend (Saturday and Sunday) pattern that consists of two 12hr shifts. Every shift is 7am-7pm


Our client is are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.


They work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 housing association developers in the country, they remain committed to delivering high-quality affordable housing to those who need it the most.


Their work in retirement living is no exception. They believe in creating modern communities where over-55s can live in desirable, social, independent spaces. Safe in the knowledge that they have extra tailored care and support available if it’s needed.


They are currently looking for a Weekend Visiting Support Coordinator, the main responsibilities of this role will be to travel between their Retirement Living schemes in Bedford and respond to dispersed customers as part of Bpha's community alarm service Carelink.


 What you will be doing: 

  • Respond to callout activations to their Carelink and Retirement Living customers in Bedford as part of community alarm response service that is part of a 24-hour rota.

  • Proactively complete customer Needs & Risk Assessments Plans ensuring that residents are receiving the appropriate support to manage their tenancies and their other needs.

  • Contributing to improvements to the Retirement Living Service.

  • Correctly recording and documenting customer interactions.

  • Conducting relevant Health and Safety compliance checks within Retirement Living Bedford schemes as and when requested.

  • Contributing to improvements to the Retirement Living Service.


They’d love to meet someone with: 

  • Good IT skills in Microsoft Office.

  • Experience of lone working. 

  • Excellent communication and written Skills.

  • Customer service experience. 

  • Experience of working with older people. 

  • Experience recording customer contact sessions.

  • An understanding of the needs of older people.

  • An ability to prioritise a varied workload.

Due to the nature of the role a full driving licence and use of a vehicle is required.

Amongst what they offer you is: 

  • A competitive salary of £12,432 with car allowance of £1,240

  • 28 days holiday PLUS Bank Holidays

  • A generous contributory pension scheme

  • Private health care

  • Free life assurance

  • Access to an extensive suite of wellbeing services and tools including a digital gym

  • Opportunities for learning and development

  • Discounted gym membership

  • Retail discount scheme


Please note the successful candidate will be required to complete an enhanced DBS application and this will need to be returned and verified by our client before a start date can be provided.


Closing date: 9th November, 2021 

Interview date: To be confirmed 


They reserve the right to close this recruitment if it is deemed that they have received a suitable number of applications. On this basis they would advise that applications are submitted as soon as possible.

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Posted on: 12 October 2021
Closed date: 09 November 2021
Job ref: NTXRO668924
Tags: Social Work, Operations