Domestic Abuse Duty Practitioner
We are Next Chapter, a domestic abuse charity that provides free and confidential services to support people who are currently experiencing, or have previously experienced, domestic abuse. We work across Tendring, Colchester, Maldon, Chelmsford, Braintree and Uttlesford.
Formerly known as Colchester & Tendring Women's Refuge, our mission is to provide rapid responses that increase safety for all victims, enabling them to rebuild their lives and create lasting change.
We are passionate about ensuring that everyone has the opportunity to live their life free from domestic abuse. We’re currently looking for a Domestic Abuse Duty Practitioner to join us in Colchester.
- Salary of £22,070 - £24,831 per annum DOE & qualifications
- Career development and progression opportunities
- Join a skilled team who are passionate about making a positive change
If you have a background in duty, helpline, support and/or advice work and experience of supporting people affected by domestic violence, this is a great opportunity to make a real difference with an established charity.
We strive to create a welcoming environment that enables our staff to give their best every day, because we understand how important it is to be supported both personally and professionally.
We’re open, honest and fair in everything we do and are passionate about challenging injustices and enabling the voices of survivors to be heard. If you want to help us work towards a future without domestic abuse, we want to hear from you.
As a Domestic Abuse Duty Practitioner, you will provide a high-quality telephone frontline service to victims of domestic abuse and professionals.
Working as part of the Community Outreach Team, you will manage referrals both online and over the phone, as well as responding to live webchat enquiries via the website.
Additionally, you will:
- Work with multiple agencies to ensure that individuals receive the best support possible
- Carry out an initial needs and risk assessment for individuals
- Handle sensitive calls and deal with crisis intervention
- Signpost individuals to any other beneficial services
- Maintain accurate and confidential service user records
To join us as a Domestic Abuse Duty Practitioner, you will need:
- Experience of working with individuals experiencing domestic abuse and other vulnerabilities
- Previous experience of duty, helpline, support and/or advice work, handling complex and sensitive calls and being able to respond to crisis intervention
- A good understanding of domestic abuse and its impact on victims and their children
- An understanding of the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
This post is open to female applicants only as being female is deemed to be a genuine occupational qualification under Schedule 9, Paragraph 1 of the Equality Act 2010.
Experience or knowledge of any of the following would be beneficial: multi-agency partnership working, working in a community or voluntary organisation, trauma-informed care, child protection issues and the legal responsibilities surrounding these issues, current welfare rights legislation and its impact on individuals leaving abusive relationships, or the criminal justice system and civil and legal orders available to victims of domestic abuse.
Other organisations may call this role Caseworker, Support Worker, Domestic Violence Support Worker, Case Worker, Abuse Caseworker, or Protective Services Worker.
Next Chapter is committed to creating an inclusive environment which celebrates difference and allows our staff and service users to flourish.
So, if you’re looking to take your next step as a Domestic Abuse Duty Practitioner, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.