NFP People on behalf of Bible Society
Bristol, City of Bristol
London, Greater London
Swindon, Swindon
Up to £19,305 pa, plus competitive benefits package
Contract, 12 Month Fixed Term Contract, Full-time
Job description

Supporter Experience Officer


As Supporter Care Officer, you will often be the first point of contact for the charity’s supporters. If you are a confident, natural communicator who is passionate about working for an organisation whose vision is of a world where everyone has access to the Bible and can recognise its value for them, their families and communities… then we want to hear from you!


Position: Supporter Care Officer (Maternity Cover)

Location: Flexibility available, but regularly required to work in Swindon (M4 corridor)

Hours: Full time

Salary: Up to £19,305 pa, plus competitive benefits package

Contract: 12 Month Fixed Term Contract

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking


Closing Date: Wednesday 26 January 2022


Interview Date: First interview Thursday 3 February 2022. Second interviews will be on Wednesday 9 February 2022


The charities mission is to bring the Bible to life around the world, driven by the conviction that when people engage with the Bible their lives can change, for good.


The Role

The Supporter Care Officer is often the first contact that supporters have with organisation, and responds to a variety of questions regarding appeals and products. Your work will include maintaining supporter records, placing orders and supporting events for the organisation, often dealing with a cross section of the public via email, telephone and letter. The role requires a broad knowledge of the organisation and an understanding of the charity’s Christian ethos.


The Supporter Care Officer also provides a service to staff, booking travel and acting as an information hub.


The organisation is currently working remotely, but in this role you will be required to visit and work at the Swindon office at least once a week. You will also enjoy benefits such as flexible working, pension scheme and flexible benefits.


About You

As Supporter Experience Officer you will be sympathetic to charity’s vision of a world where everyone has access to the Bible and can recognise its value for them, their families and their communities


You will have:

  • Customer service background 
  • Hands-on experience of using CRM databases as well as Microsoft Outlook and Word
  • Team player
  • Excellent communication skills, in person, over the telephone and in writing
  • An understanding of how to interrogate and assimilate information
  • Be organised with a high attention to detail


The charity is proud to be an Equal Opportunity Employer, who values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.


If you think this describes you and you have the legal right to remain and work in the UK, then we’d love to hear from you. Please submit your CV together with a 250-word statement that sets out your skills and experience in relation to this role.


In Return…

Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.

The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply!

It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.

Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.

Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.

Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help.


About the Organisation

The charity’s mission is to offer the Bible to the world. Its vision is of a world where everyone has access to the Bible and can recognise its value for them, their families and communities. Working for a Christian charity, this is a great opportunity to work for an investor in people gold employer who have won awards for their excellence in investing in people. The organisation is committed to the development of all staff, with fantastic charity-sector benefits to help motivate and retain exceptional people.


You may have experience in areas such as Supporter Experience, Support Officer, Fundraising Assistant, Charity, NFP, Not for Profit, Supporter Care, Supporter Care Officer, Supporter Experience Officer, Supporter Experience Assistant, Customer Experience, Supporter Helpdesk, Admin, Administration, Administrator, Customer Service, Customer Service Executive, Customer Service Support, Supporter Care Administrator, Support Care Admin, Supporter Care Coordinator, Fundraising Assistant, Lead Administrator, Project Administrator, Charity Administrator.   

Posted on: 13 January 2022
Closing date: 26 January 2022
Job ref: 3012
Tags: Admin, Christian