NFP People on behalf of Stroke Association
Birmingham, West Midlands
London, Greater London
Circa £26,000 per annum (inner London weighting £3,299 per annum)
Permanent, Full-time
Job description

Beneficiary Experience Officer


We’re looking for an experienced and driven individual to join our Experience team within Mass Engagement.


Position: Beneficiary Experience Officer

Location: Homebased, U.K nationwide

Hours: 35 hours per week

Salary: Circa £26,000 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.


Closing Date: 29 September 2021

Interview Date: Provisional interview dates: 7 October or 8 October 2021


Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application


The Role

You will support both our Experience and Growth and Acquisition teams to develop and deliver marketing approaches and journey communications primarily for beneficiaries and professional audiences. As a team, your aim is to ensure that beneficiaries are aware of the support they can access from the Stroke Association and to build meaningful connections with them for long-term engagement.

Working closely with the Customer Care and Support team, you will review and build on recent successful tests to signpost our offer to people affected by stroke, using data and insight to reach out to them with the most relevant offer.


About You

You will have experience working in a marketing environment and have key strengths in the following areas:

  • Grammatical skills, ideally with experience of copywriting and/or reviewing compelling copy
  • Understanding the key principles of marketing, ideally using mail or digital media to reach audiences
  • Project management, with a keen eye for detail
  • Understanding excellent customer experience and customer journeys


To fulfil the role, you must abode and have the right to work in the U.K.


Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state the reference number to the role when applying.


About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.


We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.


We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.


We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.


We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 


Every five minutes, stroke destroys lives. Help us rebuild them and join our team.


In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!


You may also have experience in areas such as Beneficiary, Beneficiary Support Officer, Customer Care, Beneficiary Support, Beneficiary Care, Customer Support, Beneficiary Engagement, Data and Insight Officer, Insight Officer, Direct Marketing Officer, Marketing, Data and Marketing, Monitoring, Insight and Impact Officer, Communications, Marketing and Communications, Customer Experience Officer, Direct Marketing Officer, Marketing Executive, Communications Executive, Direct Marketing Executive, Stroke, Charity.


Posted on: 10 September 2021
Closed date: 29 September 2021
Job ref: 2643
Tags: Marketing, Digital