NFP People on behalf of Stroke Association
£31,500 per year
Permanent, Full-time
Job description

Service Delivery Coach


We’re looking for an enthusiastic and motivated individual to join the Locality Impact directorate as Service Delivery Coach in the South West of England.


Position: Service Delivery Coach

Location: Homebased, South West of England with extensive travel across the service areas (Dorset, Hampshire and Isle of Wight

Hours: 35 hours per week

Salary: £31,500 per annum

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.


Closing Date: 10 July 2022

Interview Date: 21 or 22 July 2022


Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.


The Role

Reporting to the Service Delivery Lead, the Service Delivery Coach will empower Stroke Support Coordinators to take ownership for the continuous improvement of quality and consistency of the services we provide. Whilst a coaching style will be appropriate for many aspects of the role, there will be occasions where strong leadership and management will need to be demonstrated to ensure coordinators are maintaining compliance of the services against organisational and contractual policies and procedures and addressing performance related issues. Coaches may be required to work across locality boundaries.


Your key responsibility will be to support and empower coordinators, through a coaching ethos to:

  • Deliver high quality, person centred, stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke
  • Build strong relationships with key stakeholders
  • Understand and be responsible for the active monitoring of data quality, reporting and service delivery against their national and local key performance indicators
  • Identify gaps and respond to opportunities for service development and growth
  • Identify and address capability gaps and build volunteer capacity where required.


The role is also responsible for day to day line management of coordinators.


About You

You will have experience of:

  • Supporting remote teams with paid staff and volunteers using a coaching style of management
  • Managing performance improvement
  • Using relevant knowledge and awareness of health and social care systems, ideally within the stroke pathway
  • Championing diversity internally and externally
  • Effectively balancing a number of competing priorities
  • Using excellent communication skills


This role requires extensive travel across a large geographical locality to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role.


To fulfil the role, you must abode in the U.K and have the right to work in the U.K.


Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.


About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.


We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.


We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.


We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.


We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 


Every five minutes, stroke destroys lives. Help us rebuild them and join our team.


In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!


You may also have experience in areas such as Care Team Leader, Care Team Supervisor, Care Supervisor, Service, Service Delivery, Service Delivery Lead, Service Manager, Service Delivery Manager, Locality Impact, Volunteer, Volunteer Manager, Volunteer Coordinator, Volunteer Engagement, Volunteering Manager, Community Engagement, Social Care, Care, Health, Disability, Service Manager, Service Team Leader.


Please note this role is being advertised by NFP People on behalf of their client.

Posted on: 16 June 2022
Closed date: 10 July 2022 at 23:59
Job ref: 3630
Tags: Social Care/Development, Support Worker