NFP People on behalf of the Stroke Association
Bedford, Bedford
Hertford, Hertfordshire
Circa £26,000 per annum
Contract, Full-time
Job description

We’re looking for an innovative, passionate and professional individual with excellent interpersonal and organisational skills to join our busy stroke support management team.


Position: Stroke Association Support Manager

Location: Office based (Bedford) or homeworking covering Bedford, Central Bedfordshire and Hertfordshire

Hours: 35 hours per week

Salary: Circa £26,000 per annum

Contract: 12 Month Fixed term contract

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, season ticket loan, Eye Care vouchers, Long Service Award, Cycle2Work scheme, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.


Closing Date: Sunday 8 December

Interview Date: Monday 16 December 2019 (Interviews to be held in Bedford)


The Role

Reporting to the Head of Stroke Support, the Stroke Support Manager will lead, manage and support a dispersed team of 9 Stroke Support Coordinators and 3 Stroke Support Assistants delivering services to stroke survivors and/or carers in Hertfordshire and Bedfordshire. 

In addition to ensuring that our services respond to the needs of the local stroke community, you will ensure that they meet our contractual obligations and remain within budget.

You will also be responsible for cultivating and maintaining key internal local external stakeholder relationships and actively contributing to the work of the Stroke Support Team and the wider organisation.


About You

The Stroke Association Support Manager will have:

  • A proven track record of managing, recruiting and developing people.  
  • Demonstrable experience leading teams through continuous improvement in service delivery.
  • The ability to interrogate data and customer feedback and to write concise reports demonstrating the impact of our services.
  • Confidence in actively representing the charity at key meetings in the locality and developing and maintaining key stakeholder relationships.
  • Experience of working as part of a team to deliver shared objectives and work plans.
  • Excellent IT skills and demonstrate a flexible approach to your role. 

This role has an office base in Bedford but will involve frequent travel to our service bases (Bedford, Luton, Watford, and Welwyn) and also our main area office in Bury St Edmunds. 

The use of a car with business use cover and the ability to drive is essential to be able to fulfil the requirements of the role. You must be able to travel independently to carry out the requirements of the post without relying on public transport. You will be reimbursed for business mileage.

This role is home based, please see our homeworking agreement for full details


In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.


About the Organisation                                   

Stroke Association. Rebuilding lives after stroke. 

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team. 


You may also have experience in areas such as Care Manager, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support and Advice, Service Manager, Service Team Leader. 

Posted on: 21 November 2019
Closed date: 08 December 2019
Job ref: 1557
Tags: Social Care/Development, Support Worker