Customer Service Centre Advisor
We are recruiting for a Customer Service Advisor with opportunities available in Speke Liverpool, Carlisle and Irvine.
Position: Customer Service Centre Advisor
Location: Liverpool, Carlisle or Irvine Office
Hours: 18 - 30 hours per week
Salary: £22,134 (10% increase after 12 months depending on performance)
Transforming customer’s lives.
As award winners, the organisation are proud of the Customer Service Centre in Speke, Liverpool, but are always looking for ways to be even better. So, what next? Well, to build on this success the organisation is embarking on an exciting period, broadening the ways it interacts with customers – sounds great, right?
We’re looking for people to join the team and help deliver these aspirational plans. We want energised people to join the omni-channel Customer Service and Telecare Centre, to work with customers and suppliers across the UK.
About the role
We currently have exciting opportunities for Customer Service Advisors who will be responsible for providing and continuously improving services across telephone and digital channels, including life critical Helpline service.
You’ll be delivering an enhanced customer experience through creating a positive customer orientated environment and help delivering on our promises to customers.
You will play a key role in working with other internal and external services in delivering an integrated approach, along with supporting the implementation of the digital and online strategy to help in providing a greater value of money for customers and for the organisation.
In order to meet the needs of customers, the organisation needs to be flexible. This means you’ll work shifts from 06:30-23:00 the below times, dependant on the weekly hours and rotation:
- 30 hours per week – hours between 06:30-18:30
- 24 hours per week – hours between 07:15-21:15
- 20 hours per week – hours between 12:00-23:00
- 20 hours per week – hours between 06:30-18:30
- 18 hours per week – hours between 06:30-18:30
As we’re asking you to be flexible, the organisation aims to give you the time you need to spend time doing the things that matter to you by offering 28 days leave (pro rata for part time roles) and 4 half days to use for those special life events, such as going to see your child’s school play, an afternoon out and so on!
You will have an extensive knowledge and experience in customer services and contact centre functions along with multi-channel work streams and a willingness to deliver excellence. With extensive problem-solving skills in a customer orientated business, you will also have the ability to take positive action to ensure you meet our exacting customer standards.
Preferably you’ll also have a housing and/or telecare experience, although these aren’t essential, as you won’t be dropped in the deep end, you will get help to you understand how things work, the team can’t wait to welcome you.
We encourage applicants from all sections of the community so that the organisation can truly reflect the neighbourhoods in which it works.
You may also have experience in areas such as Customer Service, Customer Service Advisor, Customer Service Officer, Customer Service Lead, Helpdesk, Adviser, Customer Service Administrator, Customer Service Admin, Customer Service Coordinator, Call Centre, Customer Service Call Centre, Call Centre Operator, Customer Service Agent, Helpline, Helpline Advisor, Helpline Agent, Helpline Officer, Social Housing, Housing, Housing Officer, Housing Association.