£21500 - £23000 Per Annum
Permanent, Full-time
Job description

Housing Officer

Are you good at customer service?

Do you really enjoy data and information management?

Do you love being part of a small team making a real difference for others?

If so, you might want to join our housing association where you can use your skills to really make a difference for our customers and improve our operational efficiency.

Title: Housing Officer

Location: Cirencester

Salary: £21,500 to £23,000 based on experience

Hours: 37 per week

Closing Date: 12th October noon

About the role:

Our client is a small general needs housing association with 165 homes located in Cirencester Town and the surrounding rural communities for the past 70-years. They have a small staff team of five that are focused on offering an individual personalised service to customers and ensuring smooth operations. 

Even though they are small, they provide comprehensive services to customers that are equal to the best in class large social housing providers and meet the requirements of their regulator. They offer additional value to customers by appreciating that every situation is different and focusing on understanding and caring for residents’ individual housing needs.

As Housing Officer you will interact with tenants to understand the circumstances that have led to their incurring rent debt and help them reduce their arrears.  You will support delivery of repairs services by facilitating appointments and managing information to document landlord health and safety. Key to this role is maintaining information in our housing management system by entering data, running reports and monitoring key performance indicators to alert the team to positive and negative trends.

About you:

You will enjoy using data and information to tell a story and gain understanding of circumstances, solving problems, and learning new IT systems and ways of doing things. Most importantly, you will be motivated by helping people - you like to see the difference you are making for your work colleagues, customers and the organisation 

This is a great opportunity to work as part of a fantastic small team in the Cotswolds and make a long-lasting tangible impact for a small charitable housing association.

Please apply If you have:


  • Intermediate to advanced computer skills
  • Prior customer service experience, preferably at a housing association
  • Pleasant telephone manner
  • The ability to work both individually and within a team environment
  • Good communication skills with the ability to have potentially difficult conversations with customers
  • NVQ Level 2 in housing management, customer services or business management or equivalent qualification


If you have these skills, we would love to hear from you!

Posted on: 17 September 2020
Closed date: 12 October 2020
Job ref: 1942
Tags: Social Care/Development, Housing Management