Wiltshire
Swindon
£32000 Per Annum
Permanent, Full-time
Job description

IT Support Desk Manager

We have an exciting opportunity for an IT Support Desk Manager to participate in the full range of Support Desk duties supporting end user facing systems, which range from Windows 10 and MacOS through to Office 365 services.

Position: IT Support Desk Manager

Location: Swindon (M4 corridor)

Salary: Up to £32,000 pa

Duration: Full time, permanent

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Interview Date: Shortlisting and interviews will take place on a rolling basis, so please apply early to avoid disappointment.

Working for a Christian charity, this is a great opportunity to work for an employer who have won awards for their excellence in investing in people. They are committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people.

About the Role

Working as part of the Hardware and Systems team, the IT Support Desk Manager role is responsible for managing the IT Support desk team and ensuring excellent levels of customer service are delivered to staff in response to support tickets. As IT Support Desk Manager, you will also be involved in key IT projects to update, maintain and implement new technologies, which will help deliver the organisations strategic goals.

Responsibilities cover:

 

  • Support Desk
  • Line management
  • Systems and processes
  • Technical projects
  • Documentation

 

About You

To be successful in this position, you’ll need to be passionate about technology and great with people. You will have experience of managing and leading and efficient support desk along with leading IT focussed projects from start to finish.

You will have experience of:

 

  • Office 365 stack administration
  • Microsoft Office Web, mobile and desktop apps, Microsoft Teams, Endpoint Security
  • Intune MDM and MAM, Azure AD, Exchange and hybrid, SharePoint, Stream
  • End user devices – configure and remote management
  • Widows 10, MacOS, IOS, Android
  • Apple Business Manager and Apple Configurator
  • Cloud telephony services and infrastructure
  • Sophos Endpoint, Safeguard and Sophos cloud
  • Desktop Central
  • Microsoft PowerShell
  •  Similar project management solutions
  • Cyber Essentials

 

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. We welcome applications from people representing all sections of the community.

If you think this describes you and you have the legal right to remain and work in the UK, then we’d love to hear from you. You will be asked to submit a CV together with a 250-word statement that sets out your skills and experience in relation to this role.

Other roles you may have experience of could include: Technical Support Officer, IT Service Desk Engineer, ICT Officer, Database & IT Officer, Service Desk Analyst, 1st Line Support, 2nd Line Support, Information Officer Jobs, IT Technical Support, IT Support Desk Officer, IT Support Desk, IT Support Desk Supervisor, IT Support Desk Manager, IT Support Desk Team Leader, IT Support, Web Support, Business IT Support, IT Help Desk, IT Help Desk Manager, Service Desk Manager, IT Manager, Engineer, IT Engineer, Infrastructure IT, Infrastructure Engineer.

Posted on: 13 April 2021
Closed date: 11 May 2021
Job ref: 2241
Tags: Christian, IT