NFP People
West-Midlands (On-site)
Birmingham, West Midlands
Wolverhampton, West Midlands
Starting at £22,000
Permanent, Full-time
Job description

Outreach Support Worker

We are looking for an Outreach Support Coordinator to provide effective support to the organisations Residential Rehabilitation Programme in a way that enables clients to overcome their addiction to gambling and move forward to recovery and independent living.

The Programme provides structured support, to females aged over 18 years with severe gambling history, through a 5-week residential stay.

Position: Outreach Support Coordinator

Location: Birmingham for 6 months and then moving to a WV3 postcode in Wolverhampton, which will be the permanent location

Salary: Starting at £22,000

Hours: 35 Hours per week – Monday to Friday

Contract: Permanent

Benefits: 28 days’ annual leave, 6% pension contribution, occupational sick pay, wellbeing programme and eye care vouchers.

Closing Date: 17th February 2022. Please note this role may close early if suitable candidates are received after 2 weeks.

About the Role

As Outreach Support Coordinator, you will lead on service delivery. Your key responsibilities will include:

  • Promoting positive behaviours and building effective and professional relationships
  • Reporting and recording activity and service user information
  • Contacting clients to agree outreach support needs and supporting needs as appropriate
  • Being able to remotely support attendees of the programme post treatment on a one to one basis (creatively using different technologies)
  • Delivering online and text-based support groups
  • Assisting clients in development of their ongoing support and recovery network
  • Providing relevant therapeutic approaches to support recovery and independence
  • Developing and maintaining robust caseload management
  • Sending out requests for follow up outcome information at regular intervals post treatment
  • Identifying, arranging and monitoring external, specialist counselling post treatment if required, and in line with budget.

About You

As an Outreach Support Coordinator, you will have a Health and Social Care, IAG qualification or equivalent and experience in the field of problem gambling/gambling addiction or other addictions.

You will have:

  • Demonstrable experience of supporting emotionally vulnerable individuals
  • The ability to deliver and understanding of recovery focused addiction models
  • Ability to promptly identify, report, and act on risk, safeguarding or other concerns
  • Ability to understand and work comfortably with different gender specific needs
  • Organisation skills, including support planning with vulnerable groups
  • Communication skills, to include both written and verbal reporting
  • Understanding of risk, incident and safeguarding processes
  • Negotiation, advocacy, advice and signposting skills
  • Ability to handle crisis situations and work flexibly to meet needs
  • Experience of working in a health and social care environment (e.g. residential, mental health or drug support services)
  • Experience of supporting group work with vulnerable and challenging groups
  • Computer Literacy Skills including experience of using database systems, Microsoft Office and Outlook

About the Organisation

This registered charity has nearly 50 years’ experience in providing residential support and treatment for people who are severely addicted to gambling. They provide advice, education and high quality innovative therapeutic support to problem gamblers and those affected by gambling, through residential, online and outreach services.

The charity is an equal opportunities employer and welcomes enquiries from everyone and values diversity in its workforce.

You may have experience in areas such as Residential Support Coordinator, Residential Rehabilitation Support Coordinator, Rehabilitation Support Coordinator, Programme Support Coordinator, Programme Officer, Residential Support Worker, Residential Support Officer, Residential Support Case Worker, Support Worker, Support Officer, Outreach Support Officer, Outreach Worker, Outreach Case Worker, Rehabilitation Outreach, Rehabilitation Outreach Worker, Care and Rehabilitation Outreach Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Posted on: 20 January 2022
Closed date: 17 February 2022 at 23:30
Job ref: 3036
Tags: Social Care/Development, Support Worker